Customer Communication Management (CCM) Market 2018

The positioning of the customer communication management market vendors in 360iResearch FPNV Positioning Matrix are determined by Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) and placed into four quadrants (F: Forefront, P: Pathfinders, N: Niche, and V: Vital).

360iResearch FPNV Positioning Matrix for Customer Communication Management (CCM) Market 2018

Forefront
Vital
Pathfinders
Niche
Product Satisfaction
Business Strategy

Scope of Report:

“Adobe Systems, Inc. scored highest as a forefront vendor in FPNV Positioning Matrix for customer communication management market”

Forefront are rated highly by the users for product satisfaction and have substantially good business strategy scores. F-Forefront include: Adobe Systems, Inc., Oracle Corporation, Newgen Software Technologies Limited., OpenText Corporation, ZOHO Corporation, and Kofax Inc.

“GMC Software AG scored highest as a pathfinder vendor and expected to the upcoming forefront in next couple of years”

Pathfinders have significant product satisfaction ratings but somehow lack business strategy as compared to forefronts and vitals. P-Pathfinders include: GMC Software AG, Doxee S.p.A., and Ecrion Software

“Striata, Inc. named as an upcoming vendor to watch in customer communication management market”

Niche solutions cater to the need of comparatively smaller segment of the overall market. They do not have the business strategy of the Forefront. They may have been rated positively on product satisfaction but have not yet received enough reviews to validate them. N-Niche include: Striata, Inc.

“Innovative offerings by Dell EMC expected to increase its product satisfaction level for customer communication management market in upcoming years.”

Vital have comparatively good business strategy but have not yet achieved the business strategy of the Forefront. However, they have low product satisfaction ratings. V-Vital include: Dell EMC, Hewlett Packard Enterprise, Xerox Corporation, Pitney Bowes, Inc., and Cincom Systems, Inc.

Reasons to Buy:

Our experts and analysts evaluate the vendors in the customer communication management market and provide insights to articulate current and future market trends, innovation, customer expectations and competitive forces, and how they are mapped in the FPNV Positioning Matrix. The overviews, SWOT analysis and strategies of each vendor in the market provide understanding about the market forces and how those can be exploited to create future opportunities.

About 360iResesarch FPNV Positioning Matrix

360iResesarch FPNV Positioning Matrix does not promote or endorse any product, service or vendor. The connected framework of 360iResesarch FPNV Positioning Matrix depends on the opinions of experts that aligns with the business goals. The evaluation of the players in the terms of higher and lower degree does not intend to advise any users for selection. 360iResearch disclaims all the warranties, merchantability or fitness, expressed or implied with respect to this research, the research is purely genuine with unbiased intentions.

  • Preface
    • Objectives of the Study
    • Stakeholders
  • Research Methodology
    • Research Instruments
      • Secondary Instrument
      • Primary Instrument
    • Vendor Inclusion Criteria
  • Premium Insight
  • 360iResearch FPNV Positioning Matrix
    • 360iResearch Scores
      • Forefront
      • Pathfinders
      • Niche
      • Vital
    • Business Strategy
    • Product Satisfaction
  • Competitive News Feed Analysis
  • Vendor Profiles
    • Adobe Systems, Inc.
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Cincom Systems, Inc.
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Dell EMC
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Doxee S.p.A.
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Ecrion Software
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • GMC Software AG
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Hewlett Packard Enterprise
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Kofax Inc.
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Newgen Software Technologies Limited.
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • OpenText Corporation
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Oracle Corporation
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Pitney Bowes, Inc.
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Striata, Inc.
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • Xerox Corporation
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
    • ZOHO Corporation
      • Business Overview
      • Business Strategy
      • FPNV Scorecard
      • Business SWOT Analysis
  • Appendix
    • Top Reports
    • Author Details

List of Tables (67 Tables)

  • Customer Communication Management Market SIZE, 2016 - 2024 (USD million)
  • 360IRESEARCH SCORES FOR FOREFRONT IN Customer Communication Management MARKET
  • 360IRESEARCH SCORES FOR PATHFINDERS IN Customer Communication Management MARKET
  • 360IRESEARCH SCORES FOR NICHE IN Customer Communication Management MARKET
  • 360IRESEARCH SCORES FOR VITAL IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Adobe Systems, Inc. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Cincom Systems, Inc. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Dell EMC IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Doxee S.p.A. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Ecrion Software IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR GMC Software AG IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Hewlett Packard Enterprise IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Kofax Inc. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Newgen Software Technologies Limited. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR OpenText Corporation IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Oracle Corporation IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Pitney Bowes, Inc. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Striata, Inc. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Xerox Corporation IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR ZOHO Corporation IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Adobe Systems, Inc. IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Adobe Systems, Inc. IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Adobe Systems, Inc. IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Cincom Systems, Inc. IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Cincom Systems, Inc. IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Cincom Systems, Inc. IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Dell EMC IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Dell EMC IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Dell EMC IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Doxee S.p.A. IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Doxee S.p.A. IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Doxee S.p.A. IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Ecrion Software IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Ecrion Software IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Ecrion Software IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR GMC Software AG IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR GMC Software AG IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR GMC Software AG IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Hewlett Packard Enterprise IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Hewlett Packard Enterprise IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Hewlett Packard Enterprise IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Kofax Inc. IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Kofax Inc. IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Kofax Inc. IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Newgen Software Technologies Limited. IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Newgen Software Technologies Limited. IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Newgen Software Technologies Limited. IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR OpenText Corporation IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR OpenText Corporation IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR OpenText Corporation IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Oracle Corporation IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Oracle Corporation IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Oracle Corporation IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Pitney Bowes, Inc. IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Pitney Bowes, Inc. IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Pitney Bowes, Inc. IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Striata, Inc. IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Striata, Inc. IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Striata, Inc. IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR Xerox Corporation IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR Xerox Corporation IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR Xerox Corporation IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR ZOHO Corporation IN Customer Communication Management MARKET
  • BUSINESS STRATEGY SCORES FOR ZOHO Corporation IN Customer Communication Management MARKET
  • PRODUCT SATISFACTION SCORES FOR ZOHO Corporation IN Customer Communication Management MARKET

List of Figures (23 Figures)

  • Customer Communication Management Market: KEY RESEARCH INSTRUMENTS
  • Customer Communication Management Market: KEY SECONDARY INSTRUMENT SOURCES
  • Customer Communication Management Market: KEY POTENTIAL RESPONDENTS
  • Customer Communication Management Market: KEY BREAKDOWN OF PRIMARY INSTRUMENT
  • 360IRESEARCH FPNV POSITIONING MATRIX FOR Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS IN Customer Communication Management Market, BY NEWS TYPE
  • COMPETITIVE NEWS FEED ANALYSIS IN Customer Communication Management Market, BY COMPANY
  • COMPETITIVE NEWS FEED ANALYSIS IN Customer Communication Management Market, BY YEAR
  • Adobe Systems, Inc.: SWOT ANALYSIS
  • Cincom Systems, Inc.: SWOT ANALYSIS
  • Dell EMC: SWOT ANALYSIS
  • Doxee S.p.A.: SWOT ANALYSIS
  • Ecrion Software: SWOT ANALYSIS
  • GMC Software AG: SWOT ANALYSIS
  • Hewlett Packard Enterprise: SWOT ANALYSIS
  • Kofax Inc.: SWOT ANALYSIS
  • Newgen Software Technologies Limited.: SWOT ANALYSIS
  • OpenText Corporation: SWOT ANALYSIS
  • Oracle Corporation: SWOT ANALYSIS
  • Pitney Bowes, Inc.: SWOT ANALYSIS
  • Striata, Inc.: SWOT ANALYSIS
  • Xerox Corporation: SWOT ANALYSIS
  • ZOHO Corporation: SWOT ANALYSIS
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