×

360iResearch predicts the global customer communication management market to grow from USD 1,373.15 million in 2017 to USD 4,042.65 million by 2024, at a Compound Annual Growth Rate (CAGR) of 16.68%. The year 2017 has been considered as the base year, while the forecast period is up to 2024.

Primary Instrument:

BY COMPANY
BY Designation
BY Geography

Note: The Tier1, Tier 2, and Tier 3 companies are classified on the basis of their product portfolio, geographic presence, business integration, and revenue

Note: *Others include sales managers, marketing managers, and product managers

Market Dynamics:

  • Drivers
    • Need an adequate integration of IT system to integrate all the units for effective customer communication
    • Rising emphasis on context-rich information and multi-channel output
    • Need of highly personalized customer services program
  • Restraints
    • Security Concerns and changing regulations
  • Opportunities
    • Cloud based CCM
  • Challenges
    • Complicated software infrastructure skills and resource deployment

Scope of the Report:

The research report categorizes the customer communication management market to forecast the revenues and analyze the trends in each of the following subsegments:

  • Global Customer Communication Management Market, by Industry
    • Aerospace & Defense
    • Automotive & Transportation
    • Banking, Financial Services & Insurance
    • Building, Construction & Real Estate
    • Consumer Goods & Retail
    • Education
    • Energy & Utilities
    • Government & Public Sector
    • Healthcare & Life Sciences
    • Information Technology
    • Manufacturing
    • Media & Entertainment
    • Telecommunication
    • Travel & Hospitality
  • Global Customer Communication Management Market, by Geography
    • Americas
      • United States
    • Europe, Middle East & Africa
      • United Kingdom
      • Germany
      • Saudi Arabia
    • Asia-Pacific
      • China
      • Japan
      • India

Company Usability Profiles:

The customer communication management market research report provides the company usability profiles and analyze the business overview, business product offering, SWOT analysis, and business strategy of the following company:

  • Adobe Systems, Inc.
  • Cincom Systems, Inc.
  • Dell EMC
  • Doxee S.p.A.
  • Ecrion Software
  • GMC Software AG
  • Hewlett Packard Enterprise
  • Kofax Inc.
  • Newgen Software Technologies Limited.
  • OpenText Corporation
  • Oracle Corporation
  • Pitney Bowes, Inc.
  • Striata, Inc.
  • Xerox Corporation
  • ZOHO Corporation

Report Highlights:

The report provides deep insights on demand forecasts, market trends and micro and macro indicators. In addition, this report provides insights on the factors that are driving and restraining the demand of customer communication management market. Moreover, the study highlights current market trends and provides forecast. We also have highlighted future trends in the customer communication management market that will impact the demand during the forecast period. Moreover, the competitive analysis of customer communication management market brings an insight on the company usability profiles of the leading players. Additionally, the analysis highlights business overview, product offering, SWOT analysis of the key companies in the market.

Reasons to Buy:

The customer communication management market research study reveals hidden insights and dynamic, which in turn helps the players in the ecosystem take better strategic decisions. The firms looking for purchasing the global customer communication management market research report could look for following prospects on their way to better understand the market that can aid further decision making and possibly identify the best opportunities to exploit.

  • Evaluate the qualitative and quantitative aspects of the report and analyze the customer communication management market penetration with respect to industries and geographies.
  • Evaluate the key vendors in the customer communication management market in terms of products satisfaction and business strategy. This helps identify consumer preferences and understand its current position in 360iResearch FPNV Positioning Matrix.
  • Evaluates the key vendors and deeply analyze competitive landscape, revenue pockets, market trends, growth prospects, pain points, drivers, restraints, challenges and opportunities of the customer communication management market.

  • Preface
    • Objectives of the Study
    • Market Definition
    • Market Segmentation & Coverage
    • Years Considered for the Study
    • Currency & Pricing
    • Stakeholders
  • Research & Forecasting
    • Research Methodology
      • Research Instruments
        • Secondary Instrument
        • Primary Instrument
      • Research Approaches
        • Bottom-up Approach
        • Top-down Approach
      • Research Reliability & Validity
      • Research Assumptions
      • Vendor Inclusion Criteria
    • Forecasting Methodology
      • Methodology for Market Estimation & Forecasting
      • Significance and Importance of the Market Estimation & Forecasting
  • Executive Summary
  • Premium Insight
    • Market Connectivity
    • Market Data Feed
    • Market Dynamics
      • Drivers
        • Need an adequate integration of IT system to integrate all the units for effective customer communication
        • Rising emphasis on context-rich information and multi-channel output
        • Need of highly personalized customer services program
      • Restraints
        • Security Concerns and changing regulations
      • Opportunities
        • Cloud based CCM
      • Challenges
        • Complicated software infrastructure skills and resource deployment
  • Global Customer Communication Management Market, by Industry
    • Aerospace & Defense
      • Overview
      • Market Sizing & Forecasting
    • Automotive & Transportation
      • Overview
      • Market Sizing & Forecasting
    • Banking, Financial Services & Insurance
      • Overview
      • Market Sizing & Forecasting
    • Building, Construction & Real Estate
      • Overview
      • Market Sizing & Forecasting
    • Consumer Goods & Retail
      • Overview
      • Market Sizing & Forecasting
    • Education
      • Overview
      • Market Sizing & Forecasting
    • Energy & Utilities
      • Overview
      • Market Sizing & Forecasting
    • Government & Public Sector
      • Overview
      • Market Sizing & Forecasting
    • Healthcare & Life Sciences
      • Overview
      • Market Sizing & Forecasting
    • Information Technology
      • Overview
      • Market Sizing & Forecasting
    • Manufacturing
      • Overview
      • Market Sizing & Forecasting
    • Media & Entertainment
      • Overview
      • Market Sizing & Forecasting
    • Telecommunication
      • Overview
      • Market Sizing & Forecasting
    • Travel & Hospitality
      • Overview
      • Market Sizing & Forecasting
  • Global Customer Communication Management Market, by Geography
    • Americas
      • Overview
      • Market Sizing & Forecasting
      • United States
    • Europe, Middle East & Africa
      • Overview
      • Market Sizing & Forecasting
      • United Kingdom
      • Germany
      • Saudi Arabia
    • Asia-Pacific
      • Overview
      • Market Sizing & Forecasting
      • China
      • Japan
      • India
  • Competitive Landscape
    • 360iResearch FPNV Positioning Matrix
      • 360iResearch Scores
        • Forefront
        • Pathfinders
        • Niche
        • Vital
      • Business Strategy
      • Product Satisfaction
    • Competitive News Feed Analysis
  • Company Usability Profiles
    • Adobe Systems, Inc.
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Cincom Systems, Inc.
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Dell EMC
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Doxee S.p.A.
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Ecrion Software
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • GMC Software AG
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Hewlett Packard Enterprise
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Kofax Inc.
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Newgen Software Technologies Limited.
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • OpenText Corporation
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Oracle Corporation
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Pitney Bowes, Inc.
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Striata, Inc.
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • Xerox Corporation
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
    • ZOHO Corporation
      • Business Overview
      • Business Strategy
      • Business SWOT Analysis
  • Appendix
    • Analysts Review
    • Top Reports
    • Author Details

List of Tables (44 Tables)

  • Global Customer Communication Management Market SIZE, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Industry, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Aerospace & Defense, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Automotive & Transportation, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Banking, Financial Services & Insurance, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Building, Construction & Real Estate, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Consumer Goods & Retail, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Education, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Energy & Utilities, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Government & Public Sector, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Healthcare & Life Sciences, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Information Technology, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Manufacturing, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Media & Entertainment, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Telecommunication, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Travel & Hospitality, BY GEOGRAPHY, 2016 - 2024 (USD million)
  • Americas Customer Communication Management Market SIZE, 2016 - 2024 (USD million)
  • Americas Customer Communication Management Market SIZE, BY Industry, 2016 - 2024 (USD million)
  • Europe, Middle East & Africa Customer Communication Management Market SIZE, 2016 - 2024 (USD million)
  • Europe, Middle East & Africa Customer Communication Management Market SIZE, BY Industry, 2016 - 2024 (USD million)
  • Asia-Pacific Customer Communication Management Market SIZE, 2016 - 2024 (USD million)
  • Asia-Pacific Customer Communication Management Market SIZE, BY Industry, 2016 - 2024 (USD million)
  • 360IRESEARCH SCORES FOR FOREFRONT IN Customer Communication Management MARKET
  • 360IRESEARCH SCORES FOR PATHFINDERS IN Customer Communication Management MARKET
  • 360IRESEARCH SCORES FOR NICHE IN Customer Communication Management MARKET
  • 360IRESEARCH SCORES FOR VITAL IN Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR Customer Communication Management MARKET
  • 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Adobe Systems, Inc. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Cincom Systems, Inc. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Dell EMC IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Doxee S.p.A. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Ecrion Software IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR GMC Software AG IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Hewlett Packard Enterprise IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Kofax Inc. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Newgen Software Technologies Limited. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR OpenText Corporation IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Oracle Corporation IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Pitney Bowes, Inc. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Striata, Inc. IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR Xerox Corporation IN Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS FOR ZOHO Corporation IN Customer Communication Management MARKET

List of Figures (72 Figures)

  • Global Customer Communication Management Market: YEARS CONSIDERED FOR THE STUDY
  • Global Customer Communication Management Market: KEY RESEARCH METHODOLOGY
  • Global Customer Communication Management Market: KEY RESEARCH INSTRUMENTS
  • Global Customer Communication Management Market: KEY SECONDARY INSTRUMENT SOURCES
  • Global Customer Communication Management Market: KEY POTENTIAL RESPONDENTS
  • Global Customer Communication Management Market: KEY BREAKDOWN OF PRIMARY INSTRUMENT
  • Global Customer Communication Management Market: KEY RESEARCH APPROACHES
  • Global Customer Communication Management Market: KEY DATA TRIANGULATION
  • Global Customer Communication Management Market: KEY RESEARCH ASSUMPTIONS
  • Global Customer Communication Management Market: KEY MARKET CONNECTIVITY
  • Global Customer Communication Management Market SIZE, 2016 - 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market OPPORTUNITY ANALYSIS, BY GEOGRAPHY, 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Industry, 2017 (USD million)
  • Global Customer Communication Management Market OPPORTUNITY ANALYSIS, BY Industry, 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Aerospace & Defense, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Aerospace & Defense, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Automotive & Transportation, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Automotive & Transportation, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Banking, Financial Services & Insurance, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Banking, Financial Services & Insurance, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Building, Construction & Real Estate, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Building, Construction & Real Estate, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Consumer Goods & Retail, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Consumer Goods & Retail, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Education, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Education, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Energy & Utilities, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Energy & Utilities, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Government & Public Sector, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Government & Public Sector, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Healthcare & Life Sciences, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Healthcare & Life Sciences, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Information Technology, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Information Technology, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Manufacturing, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Manufacturing, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Media & Entertainment, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Media & Entertainment, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Telecommunication, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Telecommunication, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Global Customer Communication Management Market SIZE, BY Travel & Hospitality, BY GEOGRAPHY, 2017 (USD million)
  • Global Customer Communication Management Market SIZE, BY Travel & Hospitality, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • Americas Customer Communication Management Market SIZE, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • United States Customer Communication Management Market SIZE, 2017 vs 2024 (USD million)
  • Europe, Middle East & Africa Customer Communication Management Market SIZE, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • United Kingdom Customer Communication Management Market SIZE, 2017 vs 2024 (USD million)
  • Germany Customer Communication Management Market SIZE, 2017 vs 2024 (USD million)
  • Saudi Arabia Customer Communication Management Market SIZE, 2017 vs 2024 (USD million)
  • Asia-Pacific Customer Communication Management Market SIZE, BY GEOGRAPHY, 2017 vs 2024 (USD million)
  • China Customer Communication Management Market SIZE, 2017 vs 2024 (USD million)
  • Japan Customer Communication Management Market SIZE, 2017 vs 2024 (USD million)
  • India Customer Communication Management Market SIZE, 2017 vs 2024 (USD million)
  • 360IRESEARCH FPNV POSITIONING MATRIX FOR Customer Communication Management MARKET
  • COMPETITIVE NEWS FEED ANALYSIS IN Global Customer Communication Management Market, BY NEWS TYPE
  • COMPETITIVE NEWS FEED ANALYSIS IN Global Customer Communication Management Market, BY COMPANY
  • COMPETITIVE NEWS FEED ANALYSIS IN Global Customer Communication Management Market, BY YEAR
  • Adobe Systems, Inc.: SWOT ANALYSIS
  • Cincom Systems, Inc.: SWOT ANALYSIS
  • Dell EMC: SWOT ANALYSIS
  • Doxee S.p.A.: SWOT ANALYSIS
  • Ecrion Software: SWOT ANALYSIS
  • GMC Software AG: SWOT ANALYSIS
  • Hewlett Packard Enterprise: SWOT ANALYSIS
  • Kofax Inc.: SWOT ANALYSIS
  • Newgen Software Technologies Limited.: SWOT ANALYSIS
  • OpenText Corporation: SWOT ANALYSIS
  • Oracle Corporation: SWOT ANALYSIS
  • Pitney Bowes, Inc.: SWOT ANALYSIS
  • Striata, Inc.: SWOT ANALYSIS
  • Xerox Corporation: SWOT ANALYSIS
  • ZOHO Corporation: SWOT ANALYSIS

Licence Type

Enterprise User License

$5750

Single User License

$3750

Data Pack

$1750

Billing Details


Get More Information About this Report

You need more information? Check what other persons are saying about our report. They are very happy with their purchase.

pin_drop

Find us at the office

Nyati Elan,
Wagholi, Pune,
Maharashtra,
India - 412207.
USA: +1-415-325-3141
India: +91-9075017818
Email:[email protected]

phone

Give us a ring


Miss. Shikha Sachan
Business Lead,
Nyati Elan,
Wagholi, Pune,
Maharashtra,
India - 412207.
USA: +1-415-325-3141
India: +91-9075017818
Email:[email protected]

Contact Us