Global Customer Experience Management (CEM) Market - Premium Insight, Industry Trends, FPNV Positioning Matrix, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2024 (Q3 2018 Update)

Global Customer Experience Management (CEM) Market

360iResearch predicts the global customer experience management market to grow from USD 5,782.46 million in 2017 to USD 23,843.57 million by 2024, at a Compound Annual Growth Rate (CAGR) of 22.43%. The year 2017 has been considered as the base year, while the forecast period is up to 2024.

Scope of the Report:

The research report categorizes the customer experience management market to forecast the revenues and analyze the trends in each of the following segments:

  • Global Customer Experience Management Market, by Touchpoints
    • Branch/Store
      • Call Center
        • Company Website
          • Email
            • Mobile
              • Social Media
                • Web
                • Global Customer Experience Management Market, by Industry
                  • Aerospace & Defense
                  • Automotive & Transportation
                  • Banking, Financial Services & Insurance
                  • Building, Construction & Real Estate
                  • Consumer Goods & Retail
                  • Education
                  • Energy & Utilities
                  • Government & Public Sector
                  • Healthcare & Life Sciences
                  • Information Technology
                  • Manufacturing
                  • Media & Entertainment
                  • Telecommunication
                  • Travel & Hospitality
                • Global Customer Experience Management Market, by Deployment
                  • On-Cloud
                  • On-Premises
                • Global Customer Experience Management Market, by Geography
                  • Americas
                    • United States
                    • Brazil
                    • Canada
                    • Mexico
                    • Argentina
                  • Europe, Middle East & Africa
                    • United Kingdom
                    • Germany
                    • France
                    • Saudi Arabia
                    • United Arab Emirates
                    • Italy
                    • Russia
                  • Asia-Pacific
                    • China
                    • Japan
                    • India
                    • Australia

                Company Usability Profiles:

                The customer experience management market research report provides the company usability profiles and analyze the business overview, business strategy, and business SWOT analysis of the following company:

                • Adobe Systems, Inc.
                • Avaya
                • InMoment, Inc.
                • International Business Machines Corporation
                • MaritzCX LLC
                • Medallia, Inc.
                • NICE Systems Inc.
                • Nokia Corporation
                • Open Text Corporation
                • Oracle Corporation
                • Qualtrics LLC
                • Salesforce.com, Inc.
                • Tech Mahindra Ltd.
                • Verint Systems Inc.
                • ZOHO Corporation
                • Zendesk

                Report Highlights:

                The report provides deep insights on demand forecasts, market trends and micro and macro indicators. In addition, this report provides insights on the factors that are driving and restraining the demand of customer experience management market. Moreover, the study highlights current market trends and provides forecast. We also have highlighted future trends in the customer experience management market that will impact the demand during the forecast period. Moreover, the competitive analysis of customer experience management market brings an insight on the company usability profiles of the leading players. Additionally, the analysis highlights business overview and business SWOT analysis of the key companies in the market.

                Reasons to Buy:

                The customer experience management market research study reveals hidden insights and dynamic, which in turn helps the players in the ecosystem take better strategic decisions. The firms looking for purchasing the global customer experience management market research report could look for following prospects on their way to better understand the market that can aid further decision making and possibly identify the best opportunities to exploit.

                • Evaluate the qualitative and quantitative aspects of the report and analyze the customer experience management market penetration with respect to industries and geographies.
                • Evaluate the key vendors in the customer experience management market in terms of products satisfaction and business strategy. This helps identify consumer preferences and understand its current position in 360iResearch FPNV Positioning Matrix.
                • Evaluates the key vendors and deeply analyze competitive landscape, revenue pockets, market trends, growth prospects, pain points, drivers, restraints, challenges and opportunities of the customer experience management market.

                Available customizations:

                With this detailed report, we offer one of the following free customization options to our respectable clients:

                • Competitive Benchmarking
                  • Benchmarking of key players on the following parameters: Product portfolio, geographical reach, regional presence, and strategic alliances
                • Company Profiling
                  • Detailed profiling of additional market players (upto 3 players)
                  • SWOT analysis of key players (up to 3 players)
                • Product Analysis
                  • Product matrix gives a detailed comparison of the product portfolio of each company
                • Preface
                  • Objectives of the Study
                  • Market Segmentation & Coverage
                  • Years Considered for the Study
                  • Currency & Pricing
                  • Stakeholders
                • Research & Forecasting
                  • Research Methodology
                    • Research Instruments
                      • Secondary Instrument
                      • Primary Instrument
                    • Research Approaches
                      • Bottom-up Approach
                      • Top-down Approach
                    • Research Reliability & Validity
                    • Research Assumptions
                    • Vendor Inclusion Criteria
                  • Forecasting Methodology
                    • Methodology for Market Estimation & Forecasting
                    • Significance and Importance of the Market Estimation & Forecasting
                • Executive Summary
                • Premium Insight
                  • Market Connectivity
                  • Market Dynamics
                    • Drivers
                      • Growing demand for personalized customer experience
                      • Growing focus of business organizations on retaining their customers
                      • Cloud-based implementation of customer experience management
                      • Enhanced customers experience across multiple channels
                      • Need for effective customer accessibility throughout the customer journey
                      • Increasing usage of e-commerce and m-commerce platforms
                    • Restraints
                      • Undefined cross functional accountability
                    • Opportunities
                      • Use of structured analytics CEM technology
                      • Major Focus on virtual touchpoints
                    • Challenges
                      • Choosing the proper mix of technology and consistency for personnel
                  • Porter’s Five Forces Analysis
                    • Threat of New Entrants
                    • Threat of Substitutes
                    • Bargaining Power of Customers
                    • Bargaining Power of Suppliers
                    • Industry Rivalry
                  • Technology Trends
                    • Emotional Analytics
                • Market Data Feed
                  • Introduction
                  • Global Customer Experience Management Market, by Touchpoints
                    • Branch/Store
                      • Call Center
                        • Company Website
                          • Email
                            • Mobile
                              • Social Media
                                • Web
                                • Global Customer Experience Management Market, by Industry
                                  • Aerospace & Defense
                                  • Automotive & Transportation
                                  • Banking, Financial Services & Insurance
                                  • Building, Construction & Real Estate
                                  • Consumer Goods & Retail
                                  • Education
                                  • Energy & Utilities
                                  • Government & Public Sector
                                  • Healthcare & Life Sciences
                                  • Information Technology
                                  • Manufacturing
                                  • Media & Entertainment
                                  • Telecommunication
                                  • Travel & Hospitality
                                • Global Customer Experience Management Market, by Deployment
                                  • On-Cloud
                                  • On-Premises
                                • Global Customer Experience Management Market, by Geography
                              • Americas Customer Experience Management Market
                                • Americas Customer Experience Management Market, by Country
                                  • United States
                                  • Brazil
                                  • Canada
                                  • Mexico
                                  • Argentina
                                • Americas Customer Experience Management Market, by Touchpoints
                                • Americas Customer Experience Management Market, by Industry
                                • Americas Customer Experience Management Market, by Deployment
                              • Europe, Middle East & Africa Customer Experience Management Market
                                • Europe, Middle East & Africa Customer Experience Management Market, by Country
                                  • United Kingdom
                                  • Germany
                                  • France
                                  • Saudi Arabia
                                  • United Arab Emirates
                                  • Italy
                                  • Russia
                                • Europe, Middle East & Africa Customer Experience Management Market, by Touchpoints
                                • Europe, Middle East & Africa Customer Experience Management Market, by Industry
                                • Europe, Middle East & Africa Customer Experience Management Market, by Deployment
                              • Asia-Pacific Customer Experience Management Market
                                • Asia-Pacific Customer Experience Management Market, by Country
                                  • China
                                  • Japan
                                  • India
                                  • Australia
                                • Asia-Pacific Customer Experience Management Market, by Touchpoints
                                • Asia-Pacific Customer Experience Management Market, by Industry
                                • Asia-Pacific Customer Experience Management Market, by Deployment
                              • 360iResearch Competitive Strategic Window
                                • Introduction
                                  • Leverage Zone
                                  • Vantage Zone
                                  • Speculative Zone
                                  • Bottleneck Zone
                              • Competitive Landscape
                                • 360iResearch FPNV Positioning Matrix
                                  • Introduction
                                  • 360iResearch Scores
                                    • Forefront
                                    • Pathfinders
                                    • Niche
                                    • Vital
                                  • Business Strategy
                                  • Product Satisfaction
                                • Market Vendor Ranking Analysis
                                • Competitive News Feed Analysis
                              • Company Usability Profiles
                                • Adobe Systems, Inc.
                                • Avaya
                                • InMoment, Inc.
                                • International Business Machines Corporation
                                • MaritzCX LLC
                                • Medallia, Inc.
                                • NICE Systems Inc.
                                • Nokia Corporation
                                • Open Text Corporation
                                • Oracle Corporation
                                • Qualtrics LLC
                                • Salesforce.com, Inc.
                                • Tech Mahindra Ltd.
                                • Verint Systems Inc.
                                • ZOHO Corporation
                                • Zendesk
                              • Appendix
                                • Top Reports
                                • Author Details

                              List of Tables (24 Tables)

                              • Global Customer Experience Management Market SIZE, 2016 - 2024 (USD million)
                              • Global Customer Experience Management Market SIZE, BY Touchpoints, 2016 - 2024 (USD million)
                              • Global Customer Experience Management Market SIZE, BY Industry, 2016 - 2024 (USD million)
                              • Global Customer Experience Management Market SIZE, BY Deployment, 2016 - 2024 (USD million)
                              • Global Customer Experience Management Market SIZE, BY GEOGRAPHY, 2016 - 2024 (USD million)
                              • Americas Customer Experience Management Market SIZE, BY COUNTRY, 2016 - 2024 (USD million)
                              • Americas Customer Experience Management Market SIZE, BY Touchpoints, 2016 - 2024 (USD million)
                              • Americas Customer Experience Management Market SIZE, BY Industry, 2016 - 2024 (USD million)
                              • Americas Customer Experience Management Market SIZE, BY Deployment, 2016 - 2024 (USD million)
                              • Europe, Middle East & Africa Customer Experience Management Market SIZE, BY COUNTRY, 2016 - 2024 (USD million)
                              • Europe, Middle East & Africa Customer Experience Management Market SIZE, BY Touchpoints, 2016 - 2024 (USD million)
                              • Europe, Middle East & Africa Customer Experience Management Market SIZE, BY Industry, 2016 - 2024 (USD million)
                              • Europe, Middle East & Africa Customer Experience Management Market SIZE, BY Deployment, 2016 - 2024 (USD million)
                              • Asia-Pacific Customer Experience Management Market SIZE, BY COUNTRY, 2016 - 2024 (USD million)
                              • Asia-Pacific Customer Experience Management Market SIZE, BY Touchpoints, 2016 - 2024 (USD million)
                              • Asia-Pacific Customer Experience Management Market SIZE, BY Industry, 2016 - 2024 (USD million)
                              • Asia-Pacific Customer Experience Management Market SIZE, BY Deployment, 2016 - 2024 (USD million)
                              • 360IRESEARCH SCORES FOR FOREFRONT IN Customer Experience Management MARKET
                              • 360IRESEARCH SCORES FOR PATHFINDERS IN Customer Experience Management MARKET
                              • 360IRESEARCH SCORES FOR NICHE IN Customer Experience Management MARKET
                              • 360IRESEARCH SCORES FOR VITAL IN Customer Experience Management MARKET
                              • 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR Customer Experience Management MARKET
                              • 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR Customer Experience Management MARKET
                              • Global Customer Experience Management Market RANKING, BY VENDORS, 2017

                              List of Figures (32 Figures)

                              • Global Customer Experience Management Market: YEARS CONSIDERED FOR THE STUDY
                              • Global Customer Experience Management Market: KEY RESEARCH METHODOLOGY
                              • Global Customer Experience Management Market: KEY RESEARCH INSTRUMENTS
                              • Global Customer Experience Management Market: KEY SECONDARY INSTRUMENT SOURCES
                              • Global Customer Experience Management Market: KEY POTENTIAL RESPONDENTS
                              • Global Customer Experience Management Market: KEY BREAKDOWN OF PRIMARY INSTRUMENT
                              • Global Customer Experience Management Market: KEY RESEARCH APPROACHES
                              • Global Customer Experience Management Market: KEY DATA TRIANGULATION
                              • Global Customer Experience Management Market: KEY RESEARCH ASSUMPTIONS
                              • Customer Experience Management MARKET: KEY MARKET CONNECTIVITY
                              • Global Customer Experience Management Market SIZE, 2016 - 2024 (USD million)
                              • Global Customer Experience Management Market SIZE, BY Touchpoints, 2017 vs 2024 (USD million)
                              • Global Customer Experience Management Market SIZE, BY Industry, 2017 vs 2024 (USD million)
                              • Global Customer Experience Management Market SIZE, BY Deployment, 2017 vs 2024 (USD million)
                              • Global Customer Experience Management Market SIZE, BY GEOGRAPHY, 2017 (USD million)
                              • Americas Customer Experience Management Market SIZE, BY COUNTRY, 2017 vs 2024 (USD million)
                              • Americas Customer Experience Management Market SIZE, BY Touchpoints, 2017 vs 2024 (USD million)
                              • Americas Customer Experience Management Market SIZE, BY Industry, 2017 vs 2024 (USD million)
                              • Americas Customer Experience Management Market SIZE, BY Deployment, 2017 vs 2024 (USD million)
                              • Europe, Middle East & Africa Customer Experience Management Market SIZE, BY COUNTRY, 2017 vs 2024 (USD million)
                              • Europe, Middle East & Africa Customer Experience Management Market SIZE, BY Touchpoints, 2017 vs 2024 (USD million)
                              • Europe, Middle East & Africa Customer Experience Management Market SIZE, BY Industry, 2017 vs 2024 (USD million)
                              • Europe, Middle East & Africa Customer Experience Management Market SIZE, BY Deployment, 2017 vs 2024 (USD million)
                              • Asia-Pacific Customer Experience Management Market SIZE, BY COUNTRY, 2017 vs 2024 (USD million)
                              • Asia-Pacific Customer Experience Management Market SIZE, BY Touchpoints, 2017 vs 2024 (USD million)
                              • Asia-Pacific Customer Experience Management Market SIZE, BY Industry, 2017 vs 2024 (USD million)
                              • Asia-Pacific Customer Experience Management Market SIZE, BY Deployment, 2017 vs 2024 (USD million)
                              • 360iResearch Competitive Strategic Window for Global Customer Experience Management Market, BY Touchpoints, 2024
                              • 360iResearch Competitive Strategic Window for Global Customer Experience Management Market, BY Industry, 2024
                              • 360iResearch Competitive Strategic Window for Global Customer Experience Management Market, BY Deployment, 2024
                              • 360iResearch Competitive Strategic Window for Global Customer Experience Management Market, BY GEOGRAPHY, 2024
                              • 360IRESEARCH FPNV POSITIONING MATRIX FOR Customer Experience Management MARKET
                              Format Properties
                              Enterprise User License The product is a PDF. This is an enterprise license, allowing all employees within your organization access to the product.
                              Corporate User License The product is a PDF. This is a site license, allowing all users within a given geographical location of your organization access to the product.
                              Single User License The product is a PDF. This is a single user license, allowing one specific user access to the product.
                              Web Pack License The product is a Online. This is a single user license, allowing one specific user access to the product online.
                              Data Pack License The product is a excel. This is a single user license, allowing one specific user access to the product.
                              Question Can I purchase select sections from this product?
                              Answer At the present time, 360iResearch sell publications in their entirety only.
                              Question Is this product printable?
                              Answer This product is printable, for use by the end-user only.
                              Question Is there a sample available from this product?
                              Answer Please contact us using the “Request Free Sample Report” button on the right hand side of this webpage to request a sample.
                              Question What is the methodology for this product?
                              Answer This product is based on an in-depth qualitative and quantitative analysis of various markets. Qualitative analysis includes various projection and sampling techniques, whereas quantitative analysis includes primary interviews, surveys, vendor briefings, and expert opinions. Based on research and technical insights, the analysts refine existing research methodologies to analyse the various aspects of the market.

                              The analysts collect input from vendors and industry experts, and verify this information with databases, financial products, industry papers, and various other secondary sources. In addition, the impact of the global economic conditions and other macroeconomic indicators are considered to assess the market.

                              The analysts adopt primary and secondary research to ascertain market size and vendor landscape. This information is obtained by a bottom-up and top-down approach, and by leveraging in-house market modelling tools. It is then corroborated with data obtained from various market participants and stakeholders such as vendors, service providers, distributors, re-sellers, and end-users across the value chain.
                              Question Can my company be invoiced for this product?
                              Answer Yes. Simply place your order, select wire transfer or PayPal as your payment method and an invoice will be emailed to you. Please note that we require payment to be received in full before your order can be dispatched.