360iResearch predicts the global customer journey analytics market to grow from USD 4.99 billion in 2017 to USD 22.70 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 24.17%. The year 2017 has been considered as the base year, while the forecast period is up to 2024.
Objectives of the Study:
- To define, describe, and forecast the customer journey analytics market based on findings, observations and facts
- To provide outline of the customer journey analytics market with respect to major influencing factor such as drivers, restraints, opportunities and challenges
- To strategically analyze each sub-segment in the customer journey analytics market and its individual growth and its impact towards the growth of overall market
- To identify strategic opportunities along with statistics regarding the current state of the customer journey analytics market for the interest of stakeholders
- To provide full and robust picture of the competitive landscape to help customer journey analytics market leaders to benchmark their performance and capitalize the opportunities
- To understand the competitive landscape of the customer journey analytics by tracking recent developments and collaboration activities of key vendors
Scope of the Report:
The research report categorizes the customer journey analytics market to forecast the revenues and analyze the trends in each of the following segments:
- Global Customer Journey Analytics Market, by Application
- Brand Management
- Campaign Management
- Customer Behavioral Analysis
- Customer Churn Analysis
- Customer Segmentation and Targeting
- Product Management
- Brand Management
- Global Customer Journey Analytics Market, by Component
- Service
- Consulting Services
- Managed Services
- Professional Services
- Support & Maintenance
- Training & Education
- Solution
- Service
- Global Customer Journey Analytics Market, by Industry
- Aerospace & Defense
- Automotive & Transportation
- Banking, Financial Services & Insurance
- Building, Construction & Real Estate
- Consumer Goods & Retail
- Education
- Energy & Utilities
- Government & Public Sector
- Healthcare & Life Sciences
- Information Technology
- Manufacturing
- Media & Entertainment
- Telecommunication
- Travel & Hospitality
- Global Customer Journey Analytics Market, by Deployment
- On-Cloud
- On-Premises
- Global Customer Journey Analytics Market, by Geography
- Americas
- United States
- Brazil
- Canada
- Mexico
- Argentina
- Europe, Middle East & Africa
- United Kingdom
- Germany
- France
- Saudi Arabia
- United Arab Emirates
- Italy
- Russia
- Asia-Pacific
- China
- Japan
- India
- Australia
- Americas
Company Usability Profiles:
The customer journey analytics market research report provides the company usability profiles and analyze the business overview, business strategy, and business SWOT analysis of the following company:
- Acxiom Ltd.
- Adobe Inc.
- CallMiner, Inc.
- ClickFox, Inc.
- Flockrush
- GMC Software AG
- Indicative, Inc.
- International Business Machines Corporation
- Kitewheel
- NGDATA
- NICE Systems Inc.
- Pointillist
- SAP SE
- Servion Global Solutions Ltd.
- Verint Systems Inc.
- Woopra, Inc.
- salesforce.com, inc.
Report Highlights:
The report provides deep insights on demand forecasts, market trends and micro and macro indicators. In addition, this report provides insights on the factors that are driving and restraining the demand of customer journey analytics market. Moreover, the study highlights current market trends and provides forecast. We also have highlighted future trends in the customer journey analytics market that will impact the demand during the forecast period. Moreover, the competitive analysis of customer journey analytics market brings an insight on the company usability profiles of the leading players. Additionally, the analysis highlights business overview and business SWOT analysis of the key companies in the market.
Reasons to Buy:
The customer journey analytics market research study reveals hidden insights and dynamic, which in turn helps the players in the ecosystem take better strategic decisions. The firms looking for purchasing the global customer journey analytics market research report could look for following prospects on their way to better understand the market that can aid further decision making and possibly identify the best opportunities to exploit.
- Evaluate the qualitative and quantitative aspects of the report and analyze the customer journey analytics market penetration with respect to industries and geographies.
- Evaluate the key vendors in the customer journey analytics market in terms of products satisfaction and business strategy. This helps identify consumer preferences and understand its current position in 360iResearch FPNV Positioning Matrix.
- Evaluates the key vendors and deeply analyze competitive landscape, revenue pockets, market trends, growth prospects, pain points, drivers, restraints, challenges and opportunities of the customer journey analytics market.
Available customizations:
With this detailed report, we offer one of the following free customization options to our respectable clients:
- Competitive Benchmarking
- Benchmarking of key players on the following parameters: Product portfolio, geographical reach, regional presence, and strategic alliances
- Company Profiling
- Detailed profiling of additional market players (upto 3 players)
- SWOT analysis of key players (up to 3 players)
- Product Analysis
- Product matrix gives a detailed comparison of the product portfolio of each company
Preface Objectives of the Study Market Segmentation & Coverage Years Considered for the Study Currency & Pricing Stakeholders
Research & Forecasting Research Methodology Research Instruments Secondary Instrument Primary Instrument
Research Approaches Bottom-up Approach Top-down Approach
Research Reliability & Validity Research Assumptions Vendor Inclusion Criteria
Forecasting Methodology Methodology for Market Estimation & Forecasting Significance and Importance of the Market Estimation & Forecasting
Executive Summary Premium Insight Market Connectivity Market Vendor Ranking Analysis Market Dynamics Drivers Restraints Opportunities Challenges
Porter’s Five Forces Analysis Threat of New Entrants Threat of Substitutes Bargaining Power of Customers Bargaining Power of Suppliers Industry Rivalry
AI Powered Customer Data Platform
Market Data Feed Introduction Global Customer Journey Analytics Market, by Application Global Customer Journey Analytics Market, by Component Global Customer Journey Analytics Market, by Industry Global Customer Journey Analytics Market, by Deployment Global Customer Journey Analytics Market, by Geography
Global Customer Journey Analytics Market, by Application Brand Management Campaign Management Customer Behavioral Analysis Customer Churn Analysis Customer Segmentation and Targeting Product Management
Global Customer Journey Analytics Market, by Component Service Consulting Services Managed Services Professional Services Support & Maintenance Training & Education
Solution
Global Customer Journey Analytics Market, by Industry Aerospace & Defense Automotive & Transportation Banking, Financial Services & Insurance Building, Construction & Real Estate Consumer Goods & Retail Education Energy & Utilities Government & Public Sector Healthcare & Life Sciences Information Technology Manufacturing Media & Entertainment Telecommunication Travel & Hospitality
Global Customer Journey Analytics Market, by Deployment On-Cloud On-Premises
Global Customer Journey Analytics Market, by Geography Americas Customer Journey Analytics Market Americas Customer Journey Analytics Market, by Country United States Brazil Canada Mexico Argentina
Americas Customer Journey Analytics Market, by Application Americas Customer Journey Analytics Market, by Component Americas Customer Journey Analytics Market, by Industry Americas Customer Journey Analytics Market, by Deployment
Europe, Middle East & Africa Customer Journey Analytics Market Europe, Middle East & Africa Customer Journey Analytics Market, by Country United Kingdom Germany France Saudi Arabia United Arab Emirates Italy Russia
Europe, Middle East & Africa Customer Journey Analytics Market, by Application Europe, Middle East & Africa Customer Journey Analytics Market, by Component Europe, Middle East & Africa Customer Journey Analytics Market, by Industry Europe, Middle East & Africa Customer Journey Analytics Market, by Deployment
Asia-Pacific Customer Journey Analytics Market Asia-Pacific Customer Journey Analytics Market, by Country China Japan India Australia
Asia-Pacific Customer Journey Analytics Market, by Application Asia-Pacific Customer Journey Analytics Market, by Component Asia-Pacific Customer Journey Analytics Market, by Industry Asia-Pacific Customer Journey Analytics Market, by Deployment
360iResearch Competitive Strategic Window Introduction Leverage Zone Vantage Zone Speculative Zone Bottleneck Zone
360iResearch FPNV Positioning Matrix Introduction 360iResearch Scores Forefront Pathfinders Niche Vital
Business Strategy Product Satisfaction
Competitive News Feed Analysis Company Usability Profiles Acxiom Ltd. Adobe Inc. CallMiner, Inc. ClickFox, Inc. Flockrush GMC Software AG Indicative, Inc. International Business Machines Corporation Kitewheel NGDATA NICE Systems Inc. Pointillist SAP SE Servion Global Solutions Ltd. Verint Systems Inc. Woopra, Inc. salesforce.com, inc.
Appendix Top Reports Author Details
List of Tables (52 Tables)
Global Customer Journey Analytics Market RANKING, BY VENDORS, 2017 Global Customer Journey Analytics Market SIZE, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Application, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Component, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Industry, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Deployment, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Brand Management, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Campaign Management, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Customer Behavioral Analysis, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Customer Churn Analysis, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Customer Segmentation and Targeting, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Product Management, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Service, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Solution, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Aerospace & Defense, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Automotive & Transportation, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Banking, Financial Services & Insurance, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Building, Construction & Real Estate, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Consumer Goods & Retail, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Education, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Energy & Utilities, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Government & Public Sector, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Healthcare & Life Sciences, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Information Technology, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Manufacturing, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Media & Entertainment, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Telecommunication, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Travel & Hospitality, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY On-Cloud, BY GEOGRAPHY, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY On-Premises, BY GEOGRAPHY, 2016 - 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY COUNTRY, 2016 - 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Application, 2016 - 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Component, 2016 - 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Industry, 2016 - 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Deployment, 2016 - 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY COUNTRY, 2016 - 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Application, 2016 - 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Component, 2016 - 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Industry, 2016 - 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Deployment, 2016 - 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY COUNTRY, 2016 - 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Application, 2016 - 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Component, 2016 - 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Industry, 2016 - 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Deployment, 2016 - 2024 (USD billion) 360IRESEARCH SCORES FOR FOREFRONT IN Customer Journey Analytics MARKET 360IRESEARCH SCORES FOR PATHFINDERS IN Customer Journey Analytics MARKET 360IRESEARCH SCORES FOR NICHE IN Customer Journey Analytics MARKET 360IRESEARCH SCORES FOR VITAL IN Customer Journey Analytics MARKET 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR Customer Journey Analytics MARKET 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR Customer Journey Analytics MARKET
List of Figures (46 Figures)
Global Customer Journey Analytics Market: YEARS CONSIDERED FOR THE STUDY Global Customer Journey Analytics Market: KEY RESEARCH METHODOLOGY Global Customer Journey Analytics Market: KEY RESEARCH INSTRUMENTS Global Customer Journey Analytics Market: KEY SECONDARY INSTRUMENT SOURCES Global Customer Journey Analytics Market: KEY POTENTIAL RESPONDENTS Global Customer Journey Analytics Market: KEY BREAKDOWN OF PRIMARY INSTRUMENT Global Customer Journey Analytics Market: KEY RESEARCH APPROACHES Global Customer Journey Analytics Market: KEY DATA TRIANGULATION Global Customer Journey Analytics Market: KEY RESEARCH ASSUMPTIONS Customer Journey Analytics MARKET: KEY MARKET CONNECTIVITY Global Customer Journey Analytics Market SIZE, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Application, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Component, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Industry, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Deployment, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY GEOGRAPHY, 2017 (USD billion) Global Customer Journey Analytics Market SIZE, BY Brand Management, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Campaign Management, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Customer Behavioral Analysis, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Customer Churn Analysis, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Customer Segmentation and Targeting, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Product Management, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Service, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Solution, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Aerospace & Defense, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Automotive & Transportation, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Banking, Financial Services & Insurance, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Building, Construction & Real Estate, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Consumer Goods & Retail, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Education, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Energy & Utilities, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Government & Public Sector, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Healthcare & Life Sciences, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Information Technology, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Manufacturing, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Media & Entertainment, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Telecommunication, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Travel & Hospitality, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY On-Cloud, BY GEOGRAPHY, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY On-Premises, BY GEOGRAPHY, 2017 vs 2024 (USD billion) 360iResearch Competitive Strategic Window for Global Customer Journey Analytics Market, BY Application, 2024 360iResearch Competitive Strategic Window for Global Customer Journey Analytics Market, BY Component, 2024 360iResearch Competitive Strategic Window for Global Customer Journey Analytics Market, BY Industry, 2024 360iResearch Competitive Strategic Window for Global Customer Journey Analytics Market, BY Deployment, 2024 360iResearch Competitive Strategic Window for Global Customer Journey Analytics Market, BY GEOGRAPHY, 2024 360IRESEARCH FPNV POSITIONING MATRIX FOR Customer Journey Analytics MARKET
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