360iResearch predicts the global customer journey analytics market to grow from USD 4.99 billion in 2017 to USD 22.70 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 24.17%. The year 2017 has been considered as the base year, while the forecast period is up to 2024.
Scope of the Report:
The research report categorizes the customer journey analytics market to forecast the revenues and analyze the trends in each of the following segments:
- Global Customer Journey Analytics Market, by Application
- Brand Management
- Campaign Management
- Customer Behavioral Analysis
- Customer Churn Analysis
- Customer Segmentation and Targeting
- Product Management
- Brand Management
- Global Customer Journey Analytics Market, by Component
- Service
- Consulting Services
- Managed Services
- Professional Services
- Support & Maintenance
- Training & Education
- Solution
- Service
- Global Customer Journey Analytics Market, by Industry
- Aerospace & Defense
- Automotive & Transportation
- Banking, Financial Services & Insurance
- Building, Construction & Real Estate
- Consumer Goods & Retail
- Education
- Energy & Utilities
- Government & Public Sector
- Healthcare & Life Sciences
- Information Technology
- Manufacturing
- Media & Entertainment
- Telecommunication
- Travel & Hospitality
- Global Customer Journey Analytics Market, by Deployment
- On-Cloud
- On-Premises
- Global Customer Journey Analytics Market, by Geography
- Americas
- United States
- Brazil
- Canada
- Mexico
- Argentina
- Europe, Middle East & Africa
- United Kingdom
- Germany
- France
- Saudi Arabia
- United Arab Emirates
- Italy
- Russia
- Asia-Pacific
- China
- Japan
- India
- Australia
- Americas
Company Usability Profiles:
The customer journey analytics market research report provides the company usability profiles and analyze the business overview, business strategy, and business SWOT analysis of the following company:
- Acxiom Ltd.
- Adobe Inc.
- CallMiner, Inc.
- ClickFox, Inc.
- Flockrush
- GMC Software AG
- Indicative, Inc.
- International Business Machines Corporation
- Kitewheel
- NGDATA
- NICE Systems Inc.
- Pointillist
- SAP SE
- Servion Global Solutions Ltd.
- Verint Systems Inc.
- Woopra, Inc.
- salesforce.com, inc.
Report Highlights:
The report provides deep insights on demand forecasts, market trends and micro and macro indicators. In addition, this report provides insights on the factors that are driving and restraining the demand of customer journey analytics market. Moreover, the study highlights current market trends and provides forecast. We also have highlighted future trends in the customer journey analytics market that will impact the demand during the forecast period. Moreover, the competitive analysis of customer journey analytics market brings an insight on the company usability profiles of the leading players. Additionally, the analysis highlights business overview and business SWOT analysis of the key companies in the market.
Reasons to Buy:
The customer journey analytics market research study reveals hidden insights and dynamic, which in turn helps the players in the ecosystem take better strategic decisions. The firms looking for purchasing the global customer journey analytics market research report could look for following prospects on their way to better understand the market that can aid further decision making and possibly identify the best opportunities to exploit.
- Evaluate the qualitative and quantitative aspects of the report and analyze the customer journey analytics market penetration with respect to industries and geographies.
- Evaluate the key vendors in the customer journey analytics market in terms of products satisfaction and business strategy. This helps identify consumer preferences and understand its current position in 360iResearch FPNV Positioning Matrix.
- Evaluates the key vendors and deeply analyze competitive landscape, revenue pockets, market trends, growth prospects, pain points, drivers, restraints, challenges and opportunities of the customer journey analytics market.
Available customizations:
With this detailed report, we offer one of the following free customization options to our respectable clients:
- Competitive Benchmarking
- Benchmarking of key players on the following parameters: Product portfolio, geographical reach, regional presence, and strategic alliances
- Company Profiling
- Detailed profiling of additional market players (upto 3 players)
- SWOT analysis of key players (up to 3 players)
- Product Analysis
- Product matrix gives a detailed comparison of the product portfolio of each company
Preface Objectives of the Study Market Segmentation & Coverage Years Considered for the Study Currency & Pricing Stakeholders
Research & Forecasting Research Methodology Research Instruments Secondary Instrument Primary Instrument
Research Approaches Bottom-up Approach Top-down Approach
Research Reliability & Validity Research Assumptions Vendor Inclusion Criteria
Forecasting Methodology Methodology for Market Estimation & Forecasting Significance and Importance of the Market Estimation & Forecasting
Executive Summary Premium Insight Market Connectivity Market Dynamics Drivers Restraints Opportunities Challenges
Porter’s Five Forces Analysis Threat of New Entrants Threat of Substitutes Bargaining Power of Customers Bargaining Power of Suppliers Industry Rivalry
AI Powered Customer Data Platform
Market Data Feed Introduction Global Customer Journey Analytics Market, by Application Brand Management Campaign Management Customer Behavioral Analysis Customer Churn Analysis Customer Segmentation and Targeting Product Management
Global Customer Journey Analytics Market, by Component Service Consulting Services Managed Services Professional Services Support & Maintenance Training & Education
Solution
Global Customer Journey Analytics Market, by Industry Aerospace & Defense Automotive & Transportation Banking, Financial Services & Insurance Building, Construction & Real Estate Consumer Goods & Retail Education Energy & Utilities Government & Public Sector Healthcare & Life Sciences Information Technology Manufacturing Media & Entertainment Telecommunication Travel & Hospitality
Global Customer Journey Analytics Market, by Deployment On-Cloud On-Premises
Global Customer Journey Analytics Market, by Geography
Americas Customer Journey Analytics Market Americas Customer Journey Analytics Market, by Country United States Brazil Canada Mexico Argentina
Americas Customer Journey Analytics Market, by Application Americas Customer Journey Analytics Market, by Component Americas Customer Journey Analytics Market, by Industry Americas Customer Journey Analytics Market, by Deployment
Europe, Middle East & Africa Customer Journey Analytics Market Europe, Middle East & Africa Customer Journey Analytics Market, by Country United Kingdom Germany France Saudi Arabia United Arab Emirates Italy Russia
Europe, Middle East & Africa Customer Journey Analytics Market, by Application Europe, Middle East & Africa Customer Journey Analytics Market, by Component Europe, Middle East & Africa Customer Journey Analytics Market, by Industry Europe, Middle East & Africa Customer Journey Analytics Market, by Deployment
Asia-Pacific Customer Journey Analytics Market Asia-Pacific Customer Journey Analytics Market, by Country China Japan India Australia
Asia-Pacific Customer Journey Analytics Market, by Application Asia-Pacific Customer Journey Analytics Market, by Component Asia-Pacific Customer Journey Analytics Market, by Industry Asia-Pacific Customer Journey Analytics Market, by Deployment
360iResearch Competitive Strategic Window Introduction Leverage Zone Vantage Zone Speculative Zone Bottleneck Zone
Competitive Landscape 360iResearch FPNV Positioning Matrix Introduction 360iResearch Scores Forefront Pathfinders Niche Vital
Business Strategy Product Satisfaction
Market Vendor Ranking Analysis Competitive News Feed Analysis
Company Usability Profiles Acxiom Ltd. Adobe Inc. CallMiner, Inc. ClickFox, Inc. Flockrush GMC Software AG Indicative, Inc. International Business Machines Corporation Kitewheel NGDATA NICE Systems Inc. Pointillist SAP SE Servion Global Solutions Ltd. Verint Systems Inc. Woopra, Inc. salesforce.com, inc.
Appendix Top Reports Author Details
List of Tables (28 Tables)
Global Customer Journey Analytics Market SIZE, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Application, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Component, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Industry, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Deployment, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY GEOGRAPHY, 2016 - 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY COUNTRY, 2016 - 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Application, 2016 - 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Component, 2016 - 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Industry, 2016 - 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Deployment, 2016 - 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY COUNTRY, 2016 - 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Application, 2016 - 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Component, 2016 - 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Industry, 2016 - 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Deployment, 2016 - 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY COUNTRY, 2016 - 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Application, 2016 - 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Component, 2016 - 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Industry, 2016 - 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Deployment, 2016 - 2024 (USD billion) 360IRESEARCH SCORES FOR FOREFRONT IN Customer Journey Analytics MARKET 360IRESEARCH SCORES FOR PATHFINDERS IN Customer Journey Analytics MARKET 360IRESEARCH SCORES FOR NICHE IN Customer Journey Analytics MARKET 360IRESEARCH SCORES FOR VITAL IN Customer Journey Analytics MARKET 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR Customer Journey Analytics MARKET 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR Customer Journey Analytics MARKET Global Customer Journey Analytics Market RANKING, BY VENDORS, 2017
List of Figures (37 Figures)
Global Customer Journey Analytics Market: YEARS CONSIDERED FOR THE STUDY Global Customer Journey Analytics Market: KEY RESEARCH METHODOLOGY Global Customer Journey Analytics Market: KEY RESEARCH INSTRUMENTS Global Customer Journey Analytics Market: KEY SECONDARY INSTRUMENT SOURCES Global Customer Journey Analytics Market: KEY POTENTIAL RESPONDENTS Global Customer Journey Analytics Market: KEY BREAKDOWN OF PRIMARY INSTRUMENT Global Customer Journey Analytics Market: KEY RESEARCH APPROACHES Global Customer Journey Analytics Market: KEY DATA TRIANGULATION Global Customer Journey Analytics Market: KEY RESEARCH ASSUMPTIONS Customer Journey Analytics MARKET: KEY MARKET CONNECTIVITY Global Customer Journey Analytics Market SIZE, 2016 - 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Application, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Component, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Industry, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY Deployment, 2017 vs 2024 (USD billion) Global Customer Journey Analytics Market SIZE, BY GEOGRAPHY, 2017 (USD billion) Americas Customer Journey Analytics Market SIZE, BY COUNTRY, 2017 vs 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Application, 2017 vs 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Component, 2017 vs 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Industry, 2017 vs 2024 (USD billion) Americas Customer Journey Analytics Market SIZE, BY Deployment, 2017 vs 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY COUNTRY, 2017 vs 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Application, 2017 vs 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Component, 2017 vs 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Industry, 2017 vs 2024 (USD billion) Europe, Middle East & Africa Customer Journey Analytics Market SIZE, BY Deployment, 2017 vs 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY COUNTRY, 2017 vs 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Application, 2017 vs 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Component, 2017 vs 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Industry, 2017 vs 2024 (USD billion) Asia-Pacific Customer Journey Analytics Market SIZE, BY Deployment, 2017 vs 2024 (USD billion) 360iResearch Competitive Strategic Window for Global Customer Journey Analytics Market, BY Application, 2024 360iResearch Competitive Strategic Window for Global Customer Journey Analytics Market, BY Component, 2024 360iResearch Competitive Strategic Window for Global Customer Journey Analytics Market, BY Industry, 2024 360iResearch Competitive Strategic Window for Global Customer Journey Analytics Market, BY Deployment, 2024 360iResearch Competitive Strategic Window for Global Customer Journey Analytics Market, BY GEOGRAPHY, 2024 360IRESEARCH FPNV POSITIONING MATRIX FOR Customer Journey Analytics MARKET
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This product is based on an in-depth qualitative and quantitative analysis of various markets.
Qualitative analysis includes various projection and sampling techniques, whereas quantitative
analysis includes primary interviews, surveys, vendor briefings, and expert opinions. Based on
research and technical insights, the analysts refine existing research methodologies to analyse the
various aspects of the market.
The analysts collect input from vendors and industry experts, and verify this information with databases, financial products, industry papers, and various other secondary sources. In addition, the impact of the global economic conditions and other macroeconomic indicators are considered to assess the market. The analysts adopt primary and secondary research to ascertain market size and vendor landscape. This information is obtained by a bottom-up and top-down approach, and by leveraging in-house market modelling tools. It is then corroborated with data obtained from various market participants and stakeholders such as vendors, service providers, distributors, re-sellers, and end-users across the value chain. |
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