Global Customer Self-Service Software Market | Market Research Report

The Global Customer Self-Service Software Market to grow from USD 5,463.74 Million in 2018 to USD 12,965.78 Million by 2025, at a Compound Annual Growth Rate (CAGR) of 13.13%. Some of the major market players include Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, Salesforce.Com, Inc., and SAP SE.

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Global Customer Self-Service Software Market
Report Code: MRR-ECBEF1E | Publishing Date: | Number of Pages: 177
Global Customer Self-Service Software Market | Market Research Report

Market Dynamics:

The factors attributing to the growth of the market are enables companies to increase customer satisfaction and loyalty levels, increasing availability of various customer service touchpoints, and need to gain competitive advantage and reduce customer churn out rate at reduced operational cost. However, some factors such as limited adoption among organizations and unawareness among customers may hinder the market growth. The Customer Self-Service Software Market is expected to showcase the opportunities such as potential for css via social media, rapid adoption across small and medium-sized enterprises, and integration of artificial intelligence, business intelligence, and big data. In the near future market may face the possible challenges in the growth due to complicated ui and technological issues. However, the key players in the market are putting regressive efforts to provide innovative offerings and benchmark strategies in the Customer Self-Service Software Market.

Market Segmentation & Coverage:

The research report categorizes the Customer Self-Service Software Market to forecast the revenues and analyze the trends in each of the following segments:

On the basis of Type, the Customer Self-Service Software Market is studied across Services and Solutions.

On the basis of Delpoyment, the Customer Self-Service Software Market is studied across On-Cloud and On-Premises. The On-Cloud commanded the largest size in the Customer Self-Service Software Market in 2018. On the other hand, the On-Cloud is expected to grow at the fastest CAGR during the forecast period.

On the basis of Vertical, the Customer Self-Service Software Market is studied across Banking, Financial Services, and Insurance, Education, Government and Public, Healthcare and Life Sciences, IT and Telecommunication, Manufacturing, Media and Entertainment, Retail and E-Commerce, Transportation and Logistics, and Utilities. The Retail and E-Commerce commanded the largest size in the Customer Self-Service Software Market in 2018, followed by the Healthcare and Life Sciences. On the other hand, the Retail and E-Commerce is expected to grow at the fastest CAGR during the forecast period.

On the basis of Geography, the Customer Self-Service Software Market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa.

Competitive News Feed Analysis:

The research report closely tracks the resent developments by the dominating players and innovation profiles in the market including:

  • BMC Customers Embrace BMC Helix to Transform their Service Experience (2019-06-18)
  • Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience (2019-04-01)
  • Verint Launches New Intelligent Customer Self-Service Capabilities (2018-03-15)

Company Usability Profiles:

The Customer Self-Service Software Market is highly competitive and characterized by the presence of a large number of international and regional players in the market. The market has witnessed increasing competition between vendors based on the pricing model, technology differentiation, brand name, quality of service, price differentiation, and technical expertise.

The Customer Self-Service Software Market research report provides the company usability profiles and analyze the overview, strategy, SWOT and scorecard of the following company:

  • Microsoft Corporation
  • Nuance Communications, Inc.
  • Oracle Corporation
  • Salesforce.Com, Inc.
  • SAP SE
  • Answerdash, Inc.
  • Aptean Corporation
  • Aspect Software, Inc.
  • Avaya, Inc.
  • BMC Software, Inc.
  • Creative Virtual
  • Egain Corporation
  • Freshdesk, Inc.
  • Happyfox, Inc.
  • Inbenta Technologies, Inc.
  • Nanorep Technologies Ltd.
  • Recursive Labs, Inc.
  • Unblu, Inc.
  • Verint Systems, Inc.
  • Zendesk, Inc.

Scope of the Report:

AttributeDetails
Base Year for Estimation2018
Historical Period2016 - 2017
Estimation Period2019 - 2020
Forecast Year2025
Market RepresentationRevenue in USD Million
Report CoverageRevenue Forecast, Company Share, Competitive Landscape, and Industry Trends.
Customization ScopeIf you need specific market information, which is not currently within the scope of the report, we will provide it to you as a part of customization. We offer 20% free customization which is equivalent to 5 analysts working days.

Report Highlights:

The report provides deep insights on demand forecasts, market trends and micro and macro indicators. In addition, this report provides insights on the factors that are driving and restraining the demand of the Customer Self-Service Software Market. Moreover, the study highlights current market trends and provides forecast. We also have highlighted future trends in the Customer Self-Service Software Market that will impact the demand during the forecast period. Moreover, the competitive analysis of the Customer Self-Service Software Market brings an insight on the company usability profiles of the leading players. Additionally, the analysis highlights business overview, strategy, and SWOT analysis of the key companies in the market.

Reasons to Buy:

The Customer Self-Service Software Market research study reveals hidden insights and dynamic, which in turn helps the players in the ecosystem take better strategic decisions. The firms looking for purchasing the Customer Self-Service Software Market research report could look for following prospects on their way to better understand the market that can aid further decision making and possibly identify the best opportunities to exploit.

  • Evaluate the qualitative and quantitative aspects of the report and analyze the Customer Self-Service Software Market penetration with respect to industries and geographies.
  • Evaluates the key vendors and deeply analyze competitive landscape, revenue pockets, market trends, growth prospects, pain points, drivers, restraints, challenges and opportunities of the Customer Self-Service Software Market .
  • Evaluate the key vendors in the Customer Self-Service Software Market in terms of products satisfaction and business strategy. This helps identify consumer preferences and understand its current position in 360iResearch FPNV Positioning Matrix.
  1. Preface
    1. Objectives of the Study
    2. Market Segmentation & Coverage
    3. Years Considered for the Study
    4. Currency & Pricing
    5. Language
    6. Stakeholders
  2. Research & Forecasting
    1. Research Methodology
    2. Forecasting Methodology
  3. Executive Summary
    1. Market Outlook
  4. Market Overview
    1. Introduction
    2. Customer Self-Service Software Market, By Geography
    3. Customer Self-Service Software Market, By Type
    4. Customer Self-Service Software Market, By Delpoyment
    5. Customer Self-Service Software Market, By Vertical
  5. Market Dynamics
    1. Introduction
    2. Drivers
      1. Enables companies to increase customer satisfaction and loyalty levels
      2. Increasing availability of various customer service touchpoints
      3. Need to gain competitive advantage and reduce customer churn out rate at reduced operational cost
    3. Restraints
      1. Limited adoption among organizations and unawareness among customers
    4. Opportunities
      1. Integration of artificial intelligence, business intelligence, and big data
      2. Potential for CSS via social media
      3. Rapid adoption across small and medium-sized enterprises
    5. Challenges
      1. Complicated UI and technological issues
  6. Industry Trends
    1. Porters Five Forces Analysis
      1. Threat of New Entrants
      2. Threat of Substitutes
      3. Bargaining Power of Customers
      4. Bargaining Power of Suppliers
      5. Industry Rivalry
    2. Client Customizations
      1. Ecosystem Analysis
      2. Innovation Spotlight
  7. Customer Self-Service Software Market, By Type
    1. Introduction
    2. Services
      1. Consulting Services
      2. Integration and Deployment Services
      3. Managed Services
      4. Training and Support Services
    3. Solutions
      1. E-Mail Management
      2. Intelligent Virtual Assistants
      3. Interactive Voice Response and Interactive Text Response
      4. Mobile Self-Service
      5. Social Media and Community Self-Service
      6. Web Self-Service
  8. Customer Self-Service Software Market, By Delpoyment
    1. Introduction
    2. On-Cloud
    3. On-Premises
  9. Customer Self-Service Software Market, By Vertical
    1. Introduction
    2. Banking, Financial Services, and Insurance
    3. Education
    4. Government and Public
    5. Healthcare and Life Sciences
    6. IT and Telecommunication
    7. Manufacturing
    8. Media and Entertainment
    9. Retail and E-Commerce
    10. Transportation and Logistics
    11. Utilities
  10. Customer Self-Service Software Market, By Americas
    1. Introduction
    2. Argentina
    3. Brazil
    4. Canada
    5. Mexico
    6. United States
  11. Customer Self-Service Software Market, By Asia-Pacific
    1. Introduction
    2. Australia
    3. China
    4. India
    5. Indonesia
    6. Japan
    7. Malaysia
    8. Philippines
    9. South Korea
    10. Thailand
  12. Customer Self-Service Software Market, By Europe, Middle East & Africa
    1. Introduction
    2. France
    3. Germany
    4. Italy
    5. Netherlands
    6. Qatar
    7. Russia
    8. Saudi Arabia
    9. South Africa
    10. Spain
    11. United Arab Emirates
    12. United Kingdom
  13. Competitive Landscape
    1. FPNV Positioning Matrix
    2. Market Vendor Ranking Analysis
    3. Competitive News Feed Analysis
  14. Company Usability Profiles
    1. Microsoft Corporation
      1. Overview
      2. Strategy
      3. SWOT
    2. Nuance Communications, Inc.
      1. Overview
      2. Strategy
      3. SWOT
    3. Oracle Corporation
      1. Overview
      2. Strategy
      3. SWOT
    4. SAP SE
      1. Overview
      2. Strategy
      3. SWOT
    5. Salesforce.Com, Inc.
      1. Overview
      2. Strategy
      3. SWOT
    6. Answerdash, Inc.
    7. Aptean Corporation
    8. Aspect Software, Inc.
    9. Avaya, Inc.
    10. BMC Software, Inc.
    11. Creative Virtual
    12. Egain Corporation
    13. Freshdesk, Inc.
    14. Happyfox, Inc.
    15. Inbenta Technologies, Inc.
    16. Nanorep Technologies Ltd.
    17. Recursive Labs, Inc.
    18. Unblu, Inc.
    19. Verint Systems, Inc.
    20. Zendesk, Inc.
  15. Appendix
    1. Discussion Guide
    2. Edition Details
    3. License Details
    4. Pricing Details

List of Tables

  1. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: SEGMENTATION & COVERAGE
  2. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, 2016-2025 (USD MILLION)
  3. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  4. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY SERVICES, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  5. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY CONSULTING SERVICES, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  6. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY INTEGRATION AND DEPLOYMENT SERVICES, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  7. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY MANAGED SERVICES, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  8. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TRAINING AND SUPPORT SERVICES, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  9. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY SOLUTIONS, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  10. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY E-MAIL MANAGEMENT, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  11. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY INTELLIGENT VIRTUAL ASSISTANTS, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  12. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY INTERACTIVE VOICE RESPONSE AND INTERACTIVE TEXT RESPONSE, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  13. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY MOBILE SELF-SERVICE, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  14. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY SOCIAL MEDIA AND COMMUNITY SELF-SERVICE, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  15. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY WEB SELF-SERVICE, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  16. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  17. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  18. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  19. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  20. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  21. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  22. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY GOVERNMENT AND PUBLIC, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  23. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY HEALTHCARE AND LIFE SCIENCES, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  24. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY IT AND TELECOMMUNICATION, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  25. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  26. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY MEDIA AND ENTERTAINMENT, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  27. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY RETAIL AND E-COMMERCE, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  28. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TRANSPORTATION AND LOGISTICS, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  29. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY UTILITIES, BY GEOGRAPHY, 2016-2025 (USD MILLION)
  30. AMERICAS CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY COUNTRY, 2016-2025 (USD MILLION)
  31. AMERICAS CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  32. AMERICAS CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  33. AMERICAS CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  34. ARGENTINA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  35. ARGENTINA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  36. ARGENTINA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  37. BRAZIL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  38. BRAZIL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  39. BRAZIL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  40. CANADA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  41. CANADA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  42. CANADA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  43. MEXICO CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  44. MEXICO CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  45. MEXICO CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  46. UNITED STATES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  47. UNITED STATES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  48. UNITED STATES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  49. ASIA-PACIFIC CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY COUNTRY, 2016-2025 (USD MILLION)
  50. ASIA-PACIFIC CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  51. ASIA-PACIFIC CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  52. ASIA-PACIFIC CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  53. AUSTRALIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  54. AUSTRALIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  55. AUSTRALIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  56. CHINA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  57. CHINA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  58. CHINA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  59. INDIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  60. INDIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  61. INDIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  62. INDONESIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  63. INDONESIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  64. INDONESIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  65. JAPAN CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  66. JAPAN CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  67. JAPAN CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  68. MALAYSIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  69. MALAYSIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  70. MALAYSIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  71. PHILIPPINES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  72. PHILIPPINES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  73. PHILIPPINES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  74. SOUTH KOREA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  75. SOUTH KOREA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  76. SOUTH KOREA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  77. THAILAND CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  78. THAILAND CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  79. THAILAND CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  80. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY COUNTRY, 2016-2025 (USD MILLION)
  81. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  82. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  83. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  84. FRANCE CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  85. FRANCE CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  86. FRANCE CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  87. GERMANY CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  88. GERMANY CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  89. GERMANY CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  90. ITALY CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  91. ITALY CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  92. ITALY CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  93. NETHERLANDS CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  94. NETHERLANDS CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  95. NETHERLANDS CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  96. QATAR CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  97. QATAR CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  98. QATAR CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  99. RUSSIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  100. RUSSIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  101. RUSSIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  102. SAUDI ARABIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  103. SAUDI ARABIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  104. SAUDI ARABIA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  105. SOUTH AFRICA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  106. SOUTH AFRICA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  107. SOUTH AFRICA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  108. SPAIN CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  109. SPAIN CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  110. SPAIN CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  111. UNITED ARAB EMIRATES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  112. UNITED ARAB EMIRATES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  113. UNITED ARAB EMIRATES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  114. UNITED KINGDOM CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2016-2025 (USD MILLION)
  115. UNITED KINGDOM CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2016-2025 (USD MILLION)
  116. UNITED KINGDOM CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2025 (USD MILLION)
  117. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: RANKING
  118. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: BUSINESS STRATEGY
  119. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: PRODUCT SATISFACTION
  120. COMPETITIVE NEWS FEED ANALYSIS FOR AVAYA, INC.
  121. COMPETITIVE NEWS FEED ANALYSIS FOR BMC SOFTWARE, INC.
  122. COMPETITIVE NEWS FEED ANALYSIS FOR ZENDESK, INC.
  123. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: EDITION DETAILS
  124. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: LICENSE DETAILS
  125. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: PRICING DETAILS

List of Figures

  1. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: RESEARCH PROCESS
  2. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: RESEARCH FRAMEWORK
  3. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: FORECASTING METHODOLOGY
  4. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, 2016-2025 (USD MILLION)
  5. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY GEOGRAPHY, 2018 VS 2025 (USD MILLION)
  6. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2018 VS 2025 (USD MILLION)
  7. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2018 VS 2025 (USD MILLION)
  8. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2018 VS 2025 (USD MILLION)
  9. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: MARKET DYNAMICS
  10. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: PORTERS FIVE FORCES ANALYSIS
  11. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2025 (USD MILLION)
  12. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY SERVICES SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  13. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY SOLUTIONS SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  14. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2025 (USD MILLION)
  15. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY ON-CLOUD SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  16. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY ON-PREMISES SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  17. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2025 (USD MILLION)
  18. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY BANKING, FINANCIAL SERVICES, AND INSURANCE SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  19. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY EDUCATION SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  20. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY GOVERNMENT AND PUBLIC SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  21. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY HEALTHCARE AND LIFE SCIENCES SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  22. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY IT AND TELECOMMUNICATION SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  23. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY MANUFACTURING SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  24. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY MEDIA AND ENTERTAINMENT SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  25. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY RETAIL AND E-COMMERCE SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  26. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY TRANSPORTATION AND LOGISTICS SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  27. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY UTILITIES SIZE, BY GEOGRAPHY, 2018 (USD MILLION)
  28. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: FPNV POSITIONING MATRIX
  29. COMPETITIVE NEWS FEED ANALYSIS IN GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY COMPANY
  30. COMPETITIVE NEWS FEED ANALYSIS IN GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY YEAR
  1. Microsoft Corporation
  2. Nuance Communications, Inc.
  3. Oracle Corporation
  4. Salesforce.Com, Inc.
  5. SAP SE
  6. Answerdash, Inc.
  7. Aptean Corporation
  8. Aspect Software, Inc.
  9. Avaya, Inc.
  10. BMC Software, Inc.
  11. Creative Virtual
  12. Egain Corporation
  13. Freshdesk, Inc.
  14. Happyfox, Inc.
  15. Inbenta Technologies, Inc.
  16. Nanorep Technologies Ltd.
  17. Recursive Labs, Inc.
  18. Unblu, Inc.
  19. Verint Systems, Inc.
  20. Zendesk, Inc.
Global Customer Self-Service Software Market
Report Code
MRR-ECBEF1E
Publishing Date
October 2019
Number of Pages
177
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