Managed Services
Managed Services Market by Service Type (IT Infrastructure, Managed Data Center, Managed Network), Organization Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), End Use, Deployment Model - Global Forecast 2024-2030
360iResearch Analyst
Want to know more about the managed services market or any specific requirement? Ketan helps you find what you're looking for.
This free PDF includes market data points, ranging from trend analysis to market estimates & forecasts. See for yourself.

[197 Pages Report] The Managed Services Market size was estimated at USD 314.82 billion in 2023 and expected to reach USD 358.13 billion in 2024, at a CAGR 13.85% to reach USD 780.61 billion by 2030.

The managed services market encompasses the various services offered by external providers to manage, monitor, and optimize organizations' IT infrastructure, applications, and processes to ensure smooth operations and reduced downtime. The increasing adoption of digital transformation strategies incorporating cloud computing solutions and IoT-enabled devices has significantly boosted the demand for managed services. However, shortages of skilled workforce in emerging technologies and data privacy concerns are impacting the growth of the managed services market. Nevertheless, integrating cloud migration support, 5G implementation assistance, and providing resources for data-driven decision-making using big data analytics and AI-powered solutions are estimated to generate lucrative opportunities for managed services in the upcoming years.

Regional Insights

The market for managed services in the Americas is driven by technological advancements, investments in artificial intelligence (AI) to enhance managed service offerings, and a growing focus on cybersecurity measures to protect businesses from potential breaches. In European Union countries, there is an increasing emphasis on digital transformation initiatives to improve customer experiences and streamline business operations. In the MEA region, industries including energy and finance are driving demand for managed services as companies seek cost-effective ways of managing complex IT environments. The Asia-Pacific’s managed services market is witnessing rapid growth due to increased IT spending from both government and private sectors, a growing need for operational efficiency, and an expanding digital landscape. The government encourages innovation in IT infrastructure management, increasing the need for managed services catering to network operations and data centers across the region.

Managed Services Market
To learn more about this report, request a free PDF copy
Market Dynamics

The market dynamics represent an ever-changing landscape of the Managed Services Market by providing actionable insights into factors, including supply and demand levels. Accounting for these factors helps design strategies, make investments, and formulate developments to capitalize on future opportunities. In addition, these factors assist in avoiding potential pitfalls related to political, geographical, technical, social, and economic conditions, highlighting consumer behaviors and influencing manufacturing costs and purchasing decisions.

  • Market Drivers
    • Increasing digitalization efforts by organizations aiming for process automation
    • Growing instances of cyber attacks worldwide
    • Rapid evolution in cloud technologies leading to need for efficient deployment models
  • Market Restraints
    • Integration and reliability concerns coupled with a lack of skilled professionals
  • Market Opportunities
    • Potential demand for customized industry-specific solutions that cater to unique requirements
    • Emergence of next-gen managed services
  • Market Challenges
    • Inadequate standards and issues of data privacy
Market Segmentation Analysis
  • Service Type: Increasing use of managed security for security solutions

    IT Infrastructure managed services encompass designing, implementing, maintaining, and supporting hardware systems such as servers, storage devices, and network equipment. Clients seeking cost-effectiveness, scalability, and flexibility in their IT environment prefer this type of service. Managed data center services, such as facilities management, involve managing a client's operations. Managed network services entail managing and optimizing network components such as routers, switches, firewalls, load balancers, and wireless devices. Managed security services provide end-to-end cyber security solutions, including threat detection.

  • Organization Size: Growing use of managed services for efficiency of operations in large enterprises

    Large enterprises typically have complex IT infrastructures that require robust managed services for efficient operation. When selecting an MSP, these organizations prioritize scalability, security, and compliance. They need comprehensive solutions that integrate seamlessly with existing systems and provide advanced monitoring and reporting capabilities. SMEs often struggle with limited IT resources and budget constraints, making managed services suitable for gaining access to essential technology expertise. They typically prioritize cost-effectiveness, ease of use, and flexibility when selecting an MSP. These organizations require managed services that can help streamline business operations, reduce costs, and improve overall business efficiency.

  • End Use: Extensive need of managed services in BFSI operations for security purposes

    The BFSI sector requires robust security solutions to protect sensitive financial data from cyber threats. Energy companies need MSPs to monitor infrastructure performance, ensure regulatory compliance, and secure operational technology systems. Managed services are used in government operations as they demand secure data storage facilities to handle sensitive citizen information while maintaining transparency. In healthcare organizations, strict data privacy regulations and adherence combined with seamless patient care coordination are necessary, provided by managed services. Manufacturing firms require MSPs to manage complex supply chains, optimize production processes, and enhance data-driven decision-making. In the Retail sector, managed services improve e-commerce capabilities personalized shopping experiences, and boost omnichannel strategies execution.

  • Deployment Model: Potential adoption of cloud-managed services

    Cloud-based managed services refer to solutions delivered via the Internet on a subscription basis. This model enables companies to offload their IT management responsibilities to third-party providers who maintain and operate applications, infrastructures, and platforms through remote data centers. On-premises managed services involve organizations holding their IT infrastructure within their physical premises while outsourcing management tasks to external providers. This model offers greater control over data security and compliance, making it an attractive choice for companies with sensitive information or stringent regulatory requirements. Organizations prioritizing customization, performance, and data sovereignty opt for on-premises managed services.

Market Disruption Analysis

The market disruption analysis delves into the core elements associated with market-influencing changes, including breakthrough technological advancements that introduce novel features, integration capabilities, regulatory shifts that could drive or restrain market growth, and the emergence of innovative market players challenging traditional paradigms. This analysis facilitates a competitive advantage by preparing players in the Managed Services Market to pre-emptively adapt to these market-influencing changes, enhances risk management by early identification of threats, informs calculated investment decisions, and drives innovation toward areas with the highest demand in the Managed Services Market.

Porter’s Five Forces Analysis

The porter's five forces analysis offers a simple and powerful tool for understanding, identifying, and analyzing the position, situation, and power of the businesses in the Managed Services Market. This model is helpful for companies to understand the strength of their current competitive position and the position they are considering repositioning into. With a clear understanding of where power lies, businesses can take advantage of a situation of strength, improve weaknesses, and avoid taking wrong steps. The tool identifies whether new products, services, or companies have the potential to be profitable. In addition, it can be very informative when used to understand the balance of power in exceptional use cases.

Value Chain & Critical Path Analysis

The value chain of the Managed Services Market encompasses all intermediate value addition activities, including raw materials used, product inception, and final delivery, aiding in identifying competitive advantages and improvement areas. Critical path analysis of the <> market identifies task sequences crucial for timely project completion, aiding resource allocation and bottleneck identification. Value chain and critical path analysis methods optimize efficiency, improve quality, enhance competitiveness, and increase profitability. Value chain analysis targets production inefficiencies, and critical path analysis ensures project timeliness. These analyses facilitate businesses in making informed decisions, responding to market demands swiftly, and achieving sustainable growth by optimizing operations and maximizing resource utilization.

Pricing Analysis

The pricing analysis comprehensively evaluates how a product or service is priced within the Managed Services Market. This evaluation encompasses various factors that impact the price of a product, including production costs, competition, demand, customer value perception, and changing margins. An essential aspect of this analysis is understanding price elasticity, which measures how sensitive the market for a product is to its price change. It provides insight into competitive pricing strategies, enabling businesses to position their products advantageously in the Managed Services Market.

Technology Analysis

The technology analysis involves evaluating the current and emerging technologies relevant to a specific industry or market. This analysis includes breakthrough trends across the value chain that directly define the future course of long-term profitability and overall advancement in the Managed Services Market.

Patent Analysis

The patent analysis involves evaluating patent filing trends, assessing patent ownership, analyzing the legal status and compliance, and collecting competitive intelligence from patents within the Managed Services Market and its parent industry. Analyzing the ownership of patents, assessing their legal status, and interpreting the patents to gather insights into competitors' technology strategies assist businesses in strategizing and optimizing product positioning and investment decisions.

Trade Analysis

The trade analysis of the Managed Services Market explores the complex interplay of import and export activities, emphasizing the critical role played by key trading nations. This analysis identifies geographical discrepancies in trade flows, offering a deep insight into regional disparities to identify geographic areas suitable for market expansion. A detailed analysis of the regulatory landscape focuses on tariffs, taxes, and customs procedures that significantly determine international trade flows. This analysis is crucial for understanding the overarching legal framework that businesses must navigate.

Regulatory Framework Analysis

The regulatory framework analysis for the Managed Services Market is essential for ensuring legal compliance, managing risks, shaping business strategies, fostering innovation, protecting consumers, accessing markets, maintaining reputation, and managing stakeholder relations. Regulatory frameworks shape business strategies and expansion initiatives, guiding informed decision-making processes. Furthermore, this analysis uncovers avenues for innovation within existing regulations or by advocating for regulatory changes to foster innovation.

FPNV Positioning Matrix

The FPNV positioning matrix is essential in evaluating the market positioning of the vendors in the Managed Services Market. This matrix offers a comprehensive assessment of vendors, examining critical metrics related to business strategy and product satisfaction. This in-depth assessment empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success, namely Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The market share analysis is a comprehensive tool that provides an insightful and in-depth assessment of the current state of vendors in the Managed Services Market. By meticulously comparing and analyzing vendor contributions, companies are offered a greater understanding of their performance and the challenges they face when competing for market share. These contributions include overall revenue, customer base, and other vital metrics. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With these illustrative details, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Recent Developments
  • Netskope Launches New Managed Service Provider Program to Enable Partners to Grow Revenue and Help Customers Quickly and Easily Unlock SASE's Full Potential

    Netskope has recently introduced a new Managed Service Provider (MSP) Program, expanding its Evolve Partner Program. This initiative aims to support partners in diversifying their revenue streams by offering flexible licensing options, dedicated resources, and technical support accreditation. The program features a new as-a-service business model framework that includes simplified and flexible SKU pricing, comprehensive packages across Netskope's product portfolio, technical training tracks for implementation and support, a dedicated global support portal, and MSP Opportunity Registration. [Published On: 2023-07-18]

  • Windstream Enterprise Launches Comprehensive IT Managed Services Portfolio to Inaugurate its Strategic Alliances Program

    Windstream Enterprise, an IT-managed service provider, has launched a new range of IT Managed Services powered by ATSG. This portfolio aims to assist enterprise customers in effectively managing and controlling their digital infrastructure, virtual workspace, and cybersecurity requirements. Through the partnership with ATSG, clients can leverage a comprehensive suite of managed services, including Digital Workplace, Digital Infrastructure, Cybersecurity, cloud-enabled network connectivity solutions, unified communications services, and cybersecurity strategies. [Published On: 2023-07-18]

  • Accenture and Google Cloud Expand Partnership to Accelerate Cybersecurity Resilience

    Accenture and Google Cloud have extended their global partnership to enhance businesses' ability to protect critical assets and strengthen security against cyber threats. As part of this collaboration, Accenture is introducing its new Managed Extended Detection and Response (MxDR) service, powered by Google Cloud's security-specific generative artificial intelligence (AI). Accenture has focused on enhancing its adaptive Detection and Response offering and MxDR service by incorporating various capabilities, including Chronicle Security Operations, Mandiant Threat Intelligence, managed crisis and incident response, and technology accelerators. [Published On: 2023-04-24]

Strategy Analysis & Recommendation

The strategic analysis is essential for organizations seeking a solid foothold in the global marketplace. Companies are better positioned to make informed decisions that align with their long-term aspirations by thoroughly evaluating their current standing in the Managed Services Market. This critical assessment involves a thorough analysis of the organization’s resources, capabilities, and overall performance to identify its core strengths and areas for improvement.

Key Company Profiles

The report delves into recent significant developments in the Managed Services Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, AT&T Inc., Atos SE, Canon Inc., Cisco Systems Inc., Cognizant Technology Solutions Corporation, Dell Technologies Inc., Fujitsu Limited, Hewlett Packard Enterprise Company, International Business Machines Corporation, Lenovo Group Ltd., Microsoft Corporation, Oracle Corporation, Tata Consultancy Services Ltd., and Toshiba Corporation.

Managed Services Market - Global Forecast 2024-2030
To learn more about this report, request a free PDF copy
Market Segmentation & Coverage

This research report categorizes the Managed Services Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Service Type
    • IT Infrastructure
    • Managed Data Center
    • Managed Network
    • Managed Security
  • Organization Size
    • Large Enterprises
    • Small and Medium-sized Enterprises (SMEs)
  • End Use
    • BFSI
    • Energy and Utilities
    • Government
    • Healthcare and Life Sciences
    • IT and Telecom
    • Manufacturing
    • Media and Entertainment
    • Others
    • Retail and Consumer Goods
  • Deployment Model
    • Cloud
    • On-Premises

  • Region
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Mexico
      • United States
        • California
        • Florida
        • Illinois
        • New York
        • Ohio
        • Pennsylvania
        • Texas
    • Asia-Pacific
      • Australia
      • China
      • India
      • Indonesia
      • Japan
      • Malaysia
      • Philippines
      • Singapore
      • South Korea
      • Taiwan
      • Thailand
      • Vietnam
    • Europe, Middle East & Africa
      • Denmark
      • Egypt
      • Finland
      • France
      • Germany
      • Israel
      • Italy
      • Netherlands
      • Nigeria
      • Norway
      • Poland
      • Qatar
      • Russia
      • Saudi Arabia
      • South Africa
      • Spain
      • Sweden
      • Switzerland
      • Turkey
      • United Arab Emirates
      • United Kingdom

This research report offers invaluable insights into various crucial aspects of the Managed Services Market:

  1. Market Penetration: This section thoroughly overviews the current market landscape, incorporating detailed data from key industry players.
  2. Market Development: The report examines potential growth prospects in emerging markets and assesses expansion opportunities in mature segments.
  3. Market Diversification: This includes detailed information on recent product launches, untapped geographic regions, recent industry developments, and strategic investments.
  4. Competitive Assessment & Intelligence: An in-depth analysis of the competitive landscape is conducted, covering market share, strategic approaches, product range, certifications, regulatory approvals, patent analysis, technology developments, and advancements in the manufacturing capabilities of leading market players.
  5. Product Development & Innovation: This section offers insights into upcoming technologies, research and development efforts, and notable advancements in product innovation.

Additionally, the report addresses key questions to assist stakeholders in making informed decisions:

  1. What is the current market size and projected growth?
  2. Which products, segments, applications, and regions offer promising investment opportunities?
  3. What are the prevailing technology trends and regulatory frameworks?
  4. What is the market share and positioning of the leading vendors?
  5. What revenue sources and strategic opportunities do vendors in the market consider when deciding to enter or exit?

Table of Contents
  1. Preface
  2. Research Methodology
  3. Executive Summary
  4. Market Overview
  5. Market Insights
  6. Managed Services Market, by Service Type
  7. Managed Services Market, by Organization Size
  8. Managed Services Market, by End Use
  9. Managed Services Market, by Deployment Model
  10. Americas Managed Services Market
  11. Asia-Pacific Managed Services Market
  12. Europe, Middle East & Africa Managed Services Market
  13. Competitive Landscape
  14. Competitive Portfolio
  15. List of Figures [Total: 24]
  16. List of Tables [Total: 386]
  17. List of Companies Mentioned [Total: 15]
Why Managed Services are a Must-Have in the Age of Increased Cyber Security Risks
October 6, 2023
Why Managed Services are a Must-Have in the Age of Increased Cyber Security Risks
As technology continues to take center stage in the business world, with many companies moving towards digitization, cyber security concerns are growing in tandem. From credit card fraud to data breaches and identity theft, cyber-attacks are increasingly becoming a common occurrence globally, with small and big companies alike being targeted. You needn’t look too far to find numerous companies that have had to deal with security breaches and cyber attacks that resulted in loss of revenue, customer trust, and even lawsuits. This is where managed services come into play, offering companies the necessary support and expertise needed to thwart cyber attacks and protect sensitive business and customer data.

Managed Services Defined:

Before delving into the importance of managed services in mitigating cyber security risks, it is essential to define what managed services are. Managed services encompass a variety of IT services provided by third-party companies to organizations in need of assistance with one or more of their IT functions. Services encompassed under managed services include network monitoring, security management, maintenance, data backup and recovery, and more.

Cyber Security Risks and Managed Services:

Managed services providers offer companies protection and support on multiple fronts. First, MSPs carry out continuous round-the-clock monitoring of a company’s IT system, identifying and addressing security risks in real-time, before they can cause any damage. Additionally, MSPs offer backup and disaster recovery services to help companies get back up and running after a cyber attack. This proactive approach ensures that companies are quickly back in business, limiting the effect of any breach.

Cost-Effective Solution:

One of the reasons managed services adoption is growing globally is the cost-effective proposition. Hiring an in-house team to manage IT functions, such as security management, can be daunting and expensive for most businesses, especially small to medium-sized businesses. With managed services, organizations can leverage economies of scale and cross-industry expertise from experienced MSPs, ultimately reducing the overall cost of IT infrastructure maintenance and management.

Enhanced Compliance Protocols:

Data privacy regulations, including GDPR and CCPA require businesses to ensure data security and compliance. Adhering to regulations such as these can be time-consuming and requires constant vigilance. Managed services providers are equipped with the necessary knowledge to help businesses comply with these regulations. MSPs also offer custom solutions to organizations based on their specific compliance requirements.

Future-Proofing Your Business:

Managed services providers offer ongoing support and expertise, ensuring companies stay up-to-date with the latest technology and security protocols. This ensures organizations stay prepared for any future cyber threats, regardless of changes in the technology landscape.

Managed services provide companies with the leverage to safeguard their business from cyber-attacks. This is especially important in today’s ever-evolving technology landscape, where cyber risks continue to grow. With MSPs providing round-the-clock monitoring and support, businesses can stay ahead of any potential vulnerabilities, allowing them to provide their clients with high-quality services and meet compliance requirements. By adopting managed services, businesses can future-proof their IT infrastructure while reducing the overall cost of their IT budgets.

Frequently Asked Questions
  1. How big is the Managed Services Market?
    Ans. The Global Managed Services Market size was estimated at USD 314.82 billion in 2023 and expected to reach USD 358.13 billion in 2024.
  2. What is the Managed Services Market growth?
    Ans. The Global Managed Services Market to grow USD 780.61 billion by 2030, at a CAGR of 13.85%
  3. When do I get the report?
    Ans. Most reports are fulfilled immediately. In some cases, it could take up to 2 business days.
  4. In what format does this report get delivered to me?
    Ans. We will send you an email with login credentials to access the report. You will also be able to download the pdf and excel.
  5. How long has 360iResearch been around?
    Ans. We are approaching our 7th anniversary in 2024!
  6. What if I have a question about your reports?
    Ans. Call us, email us, or chat with us! We encourage your questions and feedback. We have a research concierge team available and included in every purchase to help our customers find the research they need-when they need it.
  7. Can I share this report with my team?
    Ans. Absolutely yes, with the purchase of additional user licenses.
  8. Can I use your research in my presentation?
    Ans. Absolutely yes, so long as the 360iResearch cited correctly.