Social Media Analytics
Social Media Analytics Market by Offering (Services, Software), Type (Descriptive Analytics, Diagnostics Analytics, Predictive Analytics), Application, Business Function, Industry - Global Forecast 2024-2030
360iResearch Analyst
Want to know more about the social media analytics market or any specific requirement? Ketan helps you find what you're looking for.
This free PDF includes market data points, ranging from trend analysis to market estimates & forecasts. See for yourself.

[192 Pages Report] The Social Media Analytics Market size was estimated at USD 7.56 billion in 2023 and expected to reach USD 9.16 billion in 2024, at a CAGR 21.60% to reach USD 29.74 billion by 2030.

The social media analytics market consists of services and solutions that offer insights into consumer behavior, preferences, and trends by evaluating activities across various social media platforms. This market encompasses a range of tools and technologies designed to collect, monitor, analyze, and interpret large volumes of unstructured data generated from social media interactions. Applications of social media analytics span various industries, such as marketing, sales, customer service, and public relations. Key end-users include businesses, government agencies, and organizations keen on understanding social sentiment, improving customer engagement, and developing targeted marketing strategies. The social media analytics market is expanding owing to the increasing number of social media users worldwide, the rising focus on customer engagement through social media, and exponential expenditure on analytics with a focus on competitive intelligence. However, the adoption of social media analytics is hindered by concerns regarding data privacy, quality, and accuracy, lack of skilled professionals, lack of consistency in metrics across networks, and difficulties in aggregating data across social properties. On the other hand, the rising adoption of sentiment analysis for social media analytics, integration of social media analytics with CRM and ERP business systems, and increasing need for real-time analytics for immediate decision-making and crisis management presents growth prospects for the social media analytics market in the coming years.

Regional Insights

In the United States, social media plays a pivotal role in customer engagement, with extensive use of analytics to tailor marketing strategies. The region is characterized by high investment in technological advancements and a notable desire for personalized customer experiences. Canada shows robust social media usage with a trend towards ethical use of data, reflecting a demand for transparent and responsible analytics practices while harnessing social media insights for customer behavior analysis. South America is experiencing moderate yet steady growth, fueled by the increasing internet penetration and the rising popularity of social networks among its population. Europe's market for social media analytics is expanding due to stringent data protection laws, including GDPR, which fuel the need for compliant analytics tools. There is an increased demand for advanced analytical solutions that can provide deep insights into consumer data while respecting privacy regulations. The region exhibits a growing trend of integrating social media analytics with CRM and marketing automation tools. Social media analytics in the Middle East is growing, with an increasing focus on mobile-first strategies due to high smartphone penetration. The adoption of social media analytics in Africa varies widely by region, but overall, there is an increasing trend of mobile usage for social and commercial engagement. APAC's social media analytics market is experiencing rapid growth, outpacing other regions, primarily driven by countries including China, India, and Japan. The proliferation of social media users and advancements in technology infrastructure are significant growth factors. China's social media landscape is unique due to its distinct platforms and regulatory environment. In Japan, social media analytics is advanced, focusing on customer service and reputation management. Japanese consumers value brand loyalty, driving businesses to invest in analytics that manage and improve customer relationships. India presents a rapidly growing social media market with a vast user base.

Social Media Analytics Market
To learn more about this report, request a free PDF copy
Market Dynamics

The market dynamics represent an ever-changing landscape of the Social Media Analytics Market by providing actionable insights into factors, including supply and demand levels. Accounting for these factors helps design strategies, make investments, and formulate developments to capitalize on future opportunities. In addition, these factors assist in avoiding potential pitfalls related to political, geographical, technical, social, and economic conditions, highlighting consumer behaviors and influencing manufacturing costs and purchasing decisions.

  • Market Drivers
    • Increasing number of social media users worldwide
    • Growing focus on customer engagement through social media
    • Exponential expenditure on analytics with a focus on competitive intelligence
  • Market Restraints
    • Lack of consistency in metrics across networks and difficulties in aggregating data across social properties
  • Market Opportunities
    • Rising adoption of sentiment analysis for social media analytics
    • Integration of social media analytics with CRM, ERP business systems
  • Market Challenges
    • Concerns regarding data privacy, quality, and accuracy
Market Segmentation Analysis
  • Offering: Increasing preference for social media management software for analyzing engagement metrics

    Social media analytics services are typically aimed at helping organizations leverage social media data to gain insights, make knowledgeable decisions, and effectively manage their social media presence. Managed services involve outsourcing the management of social media analytics to third-party agencies or specialized companies. This method allows businesses to concentrate on their core activities while experts handle the intricacies of social media data analysis. Managed services providers assist with end-to-end management, including monitoring, reporting, and deriving actionable insights tailored to the unique needs of their clients. Professional services in social media analytics encompass a range of specialized activities designed to amplify the capacity and effectiveness of an organization's social media strategies. Consultants offer expertise on the best practices for social media analytics and strategizing on data-driven decision-making processes. Deployment and integration services focus on setting up and incorporating social media analytics tools within an organization's existing systems. Support and maintenance service provides ongoing assistance and upkeep for social media analytics platforms. In addition to services, several types of software offerings are dedicated to helping businesses analyze and engage with their social media audiences. Social listening and monitoring tools provide capabilities for tracking mentions, conversations, and sentiment across various social media platforms. This software is instrumental in understanding audience behavior, emerging trends, and the impact of social media campaigns. Social media advertising software assists advertisers in creating, managing, and optimizing their social media ad campaigns. It includes features for targeting, ad placement, and performance analysis, offering a comprehensive solution for maximizing the return on investment from social media advertisements. Social media management software streamlines the management of multiple social media accounts. It offers functionalities such as scheduling posts, curating content, collaborating within teams, and analyzing engagement metrics, providing a centralized platform for social media oversight. Social media marketing software supports businesses in executing engaging marketing campaigns across social networks. This software offers tools for content creation, distribution, audience targeting, measuring the effectiveness of marketing initiatives, driving brand awareness, and customer acquisition through social channels.

  • Industry: Expanding application of social media analytics in media and entertainment industry to analyze viral marketing campaigns

    The aerospace and defense industry often requires social media analytics to monitor brand reputation, assess security threats, and engage with stakeholders. For the automotive and transport industry, social media analytics helps in product feedback, launch campaigns, and consumer sentiment analysis. Social media analytics in the BFSI sector are critical for understanding customer needs, complaint resolution, and service personalization. The building, construction, and real estate industries use social media analytics for market sentiment, identifying investment opportunities, and customer engagement. Consumer goods companies rely heavily on social media analytics for trend spotting, product launches, and brand management. Educational institutions and ed-tech companies use analytics to monitor enrollment trends, educational content traction, and student engagement. Companies in the energy sector use social media analytics for public sentiment analysis, crisis communication, and sustainable initiative promotions. Social media analytics is crucial for government agencies to gauge public opinion, disseminate information, and manage e-governance services. Pharmaceutical companies use social media analytics for drug feedback, patient engagement, and health campaign tracking. IT firms combat misinformation, innovate customer support, and track technology adoption through social media analytics. Manufacturers use social media analytics for supply chain insights, product innovation, and competitor benchmarking. Media and entertainment companies use social media analytics for audience preferences, content performance, and viral marketing campaigns. Telecom operators leverage social media analytics for customer service, trend analysis, and network performance discussions. The travel and hospitality sector implements social media analytics for customer feedback, service improvement, and personalization of offers. The utilization of social media analytics differs significantly across industry segments. While the aerospace and defense sector focuses on security and brand reputation, consumer goods and retail are more concentrated on marketing and trend analysis. BFSI emphasizes customer service and personalization, whereas the energy and utilities sector utilizes analytics for environmental communication and sentiment analysis.

Market Disruption Analysis

The market disruption analysis delves into the core elements associated with market-influencing changes, including breakthrough technological advancements that introduce novel features, integration capabilities, regulatory shifts that could drive or restrain market growth, and the emergence of innovative market players challenging traditional paradigms. This analysis facilitates a competitive advantage by preparing players in the Social Media Analytics Market to pre-emptively adapt to these market-influencing changes, enhances risk management by early identification of threats, informs calculated investment decisions, and drives innovation toward areas with the highest demand in the Social Media Analytics Market.

Porter’s Five Forces Analysis

The porter's five forces analysis offers a simple and powerful tool for understanding, identifying, and analyzing the position, situation, and power of the businesses in the Social Media Analytics Market. This model is helpful for companies to understand the strength of their current competitive position and the position they are considering repositioning into. With a clear understanding of where power lies, businesses can take advantage of a situation of strength, improve weaknesses, and avoid taking wrong steps. The tool identifies whether new products, services, or companies have the potential to be profitable. In addition, it can be very informative when used to understand the balance of power in exceptional use cases.

Value Chain & Critical Path Analysis

The value chain of the Social Media Analytics Market encompasses all intermediate value addition activities, including raw materials used, product inception, and final delivery, aiding in identifying competitive advantages and improvement areas. Critical path analysis of the <> market identifies task sequences crucial for timely project completion, aiding resource allocation and bottleneck identification. Value chain and critical path analysis methods optimize efficiency, improve quality, enhance competitiveness, and increase profitability. Value chain analysis targets production inefficiencies, and critical path analysis ensures project timeliness. These analyses facilitate businesses in making informed decisions, responding to market demands swiftly, and achieving sustainable growth by optimizing operations and maximizing resource utilization.

Pricing Analysis

The pricing analysis comprehensively evaluates how a product or service is priced within the Social Media Analytics Market. This evaluation encompasses various factors that impact the price of a product, including production costs, competition, demand, customer value perception, and changing margins. An essential aspect of this analysis is understanding price elasticity, which measures how sensitive the market for a product is to its price change. It provides insight into competitive pricing strategies, enabling businesses to position their products advantageously in the Social Media Analytics Market.

Technology Analysis

The technology analysis involves evaluating the current and emerging technologies relevant to a specific industry or market. This analysis includes breakthrough trends across the value chain that directly define the future course of long-term profitability and overall advancement in the Social Media Analytics Market.

Patent Analysis

The patent analysis involves evaluating patent filing trends, assessing patent ownership, analyzing the legal status and compliance, and collecting competitive intelligence from patents within the Social Media Analytics Market and its parent industry. Analyzing the ownership of patents, assessing their legal status, and interpreting the patents to gather insights into competitors' technology strategies assist businesses in strategizing and optimizing product positioning and investment decisions.

Trade Analysis

The trade analysis of the Social Media Analytics Market explores the complex interplay of import and export activities, emphasizing the critical role played by key trading nations. This analysis identifies geographical discrepancies in trade flows, offering a deep insight into regional disparities to identify geographic areas suitable for market expansion. A detailed analysis of the regulatory landscape focuses on tariffs, taxes, and customs procedures that significantly determine international trade flows. This analysis is crucial for understanding the overarching legal framework that businesses must navigate.

Regulatory Framework Analysis

The regulatory framework analysis for the Social Media Analytics Market is essential for ensuring legal compliance, managing risks, shaping business strategies, fostering innovation, protecting consumers, accessing markets, maintaining reputation, and managing stakeholder relations. Regulatory frameworks shape business strategies and expansion initiatives, guiding informed decision-making processes. Furthermore, this analysis uncovers avenues for innovation within existing regulations or by advocating for regulatory changes to foster innovation.

FPNV Positioning Matrix

The FPNV positioning matrix is essential in evaluating the market positioning of the vendors in the Social Media Analytics Market. This matrix offers a comprehensive assessment of vendors, examining critical metrics related to business strategy and product satisfaction. This in-depth assessment empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success, namely Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The market share analysis is a comprehensive tool that provides an insightful and in-depth assessment of the current state of vendors in the Social Media Analytics Market. By meticulously comparing and analyzing vendor contributions, companies are offered a greater understanding of their performance and the challenges they face when competing for market share. These contributions include overall revenue, customer base, and other vital metrics. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With these illustrative details, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Recent Developments
  • Infobip launches Click-to-chat ad analytics for social media ad conversions

    Infobip Limited unveiled its Click-to-chat ad analytics feature, a game-changing tool for brands and marketing experts focusing on maximizing social media ad conversions. The platform affords a complete understanding of customer behavior, consolidating ad and messaging insights to optimize campaigns effectively. [Published On: 2023-09-11]

  • Sprout Social Acquires Tagger Media to cement its position at the forefront of the social software industry.

    Sprout Social, Inc. announced the strategic acquisition of Tagger Media, Inc. to cement its position at the forefront of the social software industry. The merger integrates Tagger's advanced influencer marketing resources with Sprout's expansive social media suite, optimizing workflow and enriching analytics for a robust social strategy execution. [Published On: 2023-08-03]

  • Slovakian social media analytics start-up CulturePulse AI raises 'just shy of $1 million' to pivot to AI SaaS model

    CulturePulse, a social media analytics startup, closed a sizable seed investment of under USD 1 million from Zero Gravity Capital. CulturePulse is set to redefine audience engagement, moving beyond traditional metrics to incorporate predictive analytics. [Published On: 2023-04-20]

Strategy Analysis & Recommendation

The strategic analysis is essential for organizations seeking a solid foothold in the global marketplace. Companies are better positioned to make informed decisions that align with their long-term aspirations by thoroughly evaluating their current standing in the Social Media Analytics Market. This critical assessment involves a thorough analysis of the organization’s resources, capabilities, and overall performance to identify its core strengths and areas for improvement.

Key Company Profiles

The report delves into recent significant developments in the Social Media Analytics Market, highlighting leading vendors and their innovative profiles. These include Adobe Inc., Agorapulse SAS, Awario, Brand24 Global Inc., Buffer, Inc., Cision US, Inc., Datapine by RIB Software GmbH, Emplifi, Inc., GoodData Corporation, Hootsuite Inc., HubSpot, Inc., International Business Machines Corp., Intuit Inc., Keyhole, Khoros, LLC, Mavsocial, Meltwater, NetBase Solutions, Inc., Oktopost Technologies, Inc., Onclusive, Inc., Prudence Analytics And Software Solutions Pvt. Ltd., Qualtrics, LLC, Salesforce, Inc., SAS Institute Inc., Semrush Inc., Sendible Ltd., SocialPilot Technologies Inc., Sotrender, Sprout Social, Inc., and Talkwalker Inc..

Social Media Analytics Market - Global Forecast 2024-2030
To learn more about this report, request a free PDF copy
Market Segmentation & Coverage

This research report categorizes the Social Media Analytics Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Offering
    • Services
      • Managed Services
      • Professional Services
        • Consulting Services
        • Deployment & Integration
        • Support & Maintenance
    • Software
      • Social Listening & Monitoring
      • Social Media Advertising Software
      • Social Media Management Software
      • Social Media Marketing
  • Type
    • Descriptive Analytics
    • Diagnostics Analytics
    • Predictive Analytics
    • Prescriptive Analytics
  • Application
    • Competitor Benchmarking
    • Customer Behavioural Analysis
    • Customer Segmentation & Targeting
    • Marketing Management
    • Multichannel Campaign Management
  • Business Function
    • Customer Service
    • Finance
    • Human Resources
    • Marketing
    • Operation
    • Sales & Lead Generation
  • Industry
    • Aerospace & Defense
    • Automotive & Transportation
    • Banking, Financial Services & Insurance
    • Building, Construction & Real Estate
    • Consumer Goods & Retail
    • Education
    • Energy & Utilities
    • Government & Public Sector
    • Healthcare & Life Sciences
    • Information Technology
    • Manufacturing
    • Media & Entertainment
    • Telecommunication
    • Travel & Hospitality

  • Region
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Mexico
      • United States
        • California
        • Florida
        • Illinois
        • New York
        • Ohio
        • Pennsylvania
        • Texas
    • Asia-Pacific
      • Australia
      • China
      • India
      • Indonesia
      • Japan
      • Malaysia
      • Philippines
      • Singapore
      • South Korea
      • Taiwan
      • Thailand
      • Vietnam
    • Europe, Middle East & Africa
      • Denmark
      • Egypt
      • Finland
      • France
      • Germany
      • Israel
      • Italy
      • Netherlands
      • Nigeria
      • Norway
      • Poland
      • Qatar
      • Russia
      • Saudi Arabia
      • South Africa
      • Spain
      • Sweden
      • Switzerland
      • Turkey
      • United Arab Emirates
      • United Kingdom

This research report offers invaluable insights into various crucial aspects of the Social Media Analytics Market:

  1. Market Penetration: This section thoroughly overviews the current market landscape, incorporating detailed data from key industry players.
  2. Market Development: The report examines potential growth prospects in emerging markets and assesses expansion opportunities in mature segments.
  3. Market Diversification: This includes detailed information on recent product launches, untapped geographic regions, recent industry developments, and strategic investments.
  4. Competitive Assessment & Intelligence: An in-depth analysis of the competitive landscape is conducted, covering market share, strategic approaches, product range, certifications, regulatory approvals, patent analysis, technology developments, and advancements in the manufacturing capabilities of leading market players.
  5. Product Development & Innovation: This section offers insights into upcoming technologies, research and development efforts, and notable advancements in product innovation.

Additionally, the report addresses key questions to assist stakeholders in making informed decisions:

  1. What is the current market size and projected growth?
  2. Which products, segments, applications, and regions offer promising investment opportunities?
  3. What are the prevailing technology trends and regulatory frameworks?
  4. What is the market share and positioning of the leading vendors?
  5. What revenue sources and strategic opportunities do vendors in the market consider when deciding to enter or exit?

Table of Contents
  1. Preface
  2. Research Methodology
  3. Executive Summary
  4. Market Overview
  5. Market Insights
  6. Social Media Analytics Market, by Offering
  7. Social Media Analytics Market, by Type
  8. Social Media Analytics Market, by Application
  9. Social Media Analytics Market, by Business Function
  10. Social Media Analytics Market, by Industry
  11. Americas Social Media Analytics Market
  12. Asia-Pacific Social Media Analytics Market
  13. Europe, Middle East & Africa Social Media Analytics Market
  14. Competitive Landscape
  15. Competitive Portfolio
  16. List of Figures [Total: 26]
  17. List of Tables [Total: 768]
  18. List of Companies Mentioned [Total: 30]
Frequently Asked Questions
  1. How big is the Social Media Analytics Market?
    Ans. The Global Social Media Analytics Market size was estimated at USD 7.56 billion in 2023 and expected to reach USD 9.16 billion in 2024.
  2. What is the Social Media Analytics Market growth?
    Ans. The Global Social Media Analytics Market to grow USD 29.74 billion by 2030, at a CAGR of 21.60%
  3. When do I get the report?
    Ans. Most reports are fulfilled immediately. In some cases, it could take up to 2 business days.
  4. In what format does this report get delivered to me?
    Ans. We will send you an email with login credentials to access the report. You will also be able to download the pdf and excel.
  5. How long has 360iResearch been around?
    Ans. We are approaching our 7th anniversary in 2024!
  6. What if I have a question about your reports?
    Ans. Call us, email us, or chat with us! We encourage your questions and feedback. We have a research concierge team available and included in every purchase to help our customers find the research they need-when they need it.
  7. Can I share this report with my team?
    Ans. Absolutely yes, with the purchase of additional user licenses.
  8. Can I use your research in my presentation?
    Ans. Absolutely yes, so long as the 360iResearch cited correctly.